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Sightseer
Posts: 1

Hero 7 freezing getting very hot and when i turn it on it keeps counting with a red dot

my hero 7 is acting very odd. I took it in the ocean yesterday and the screen just froze and I could not turn off the camera. I let it sit for a couple hours then pulled the battery and got it to turn back on. Then it just keeps counting on the screen with a red dot over 1600 at this point. I was trying to get software update but could not connect with my phone. I only used it a few day back in February on my anniversary so I am sure I am doing somehting wrong, but it is acting very strange. The camera gets very hot which seem abnormal. 

GoPro
Posts: 11,447

Re: Hero 7 freezing getting very hot and when i turn it on it keeps counting with a red dot

Hi @coolbeach05275

 

What SD card are you using? Does the same happen when you take the SD card out?

It will be best to run the update manually.

Please refer to https://gopro.com/en/us/update/hero7-black

Let us know how it goes.

 

Thanks!

Ej