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Hiker
Posts: 66

Hero 7 camera is just a big joke

I have 2 hero 7 black cameras. I already posted my issues that I have and asked many times to do something about it.
Things that I now have.
- hero 7 one: does not charge my battery anymore, contacted support and after a while they decided to replace it.
-heto 7 two: constantly freezes when turned off, everytime the device is very hot, dpes not turn on anymore and drains the battery in an hour or two. Will contact support again for this camera to.

Then they bring out a new firmware, hopibg that it silves all the issues mentioned on this forum. Result none of them has been solved, just a few things that nobody has.

At the moment I still have also a heto 6 black which is much more stable but with less good image quality.

If it keeps on going like this I think I will give it a try with the dji osmo action, that should have about the same ilage quality like the hero 7.

I'm a gopro fan and user for years but now this seems to end for me.

I do not undersrand that this is just keeps on going like this.
Explorer
Posts: 11,231

Re: Hero 7 camera is just a big joke

Sorry you've been so unlucky with your cameras. Your experience is not the norm. If course, on sites like this it's easy to think that there are rampant issues with the HERO7 Black, but this just isn't the case. I would continue to work with the GoPro Support Team and if course ensure your issues aren't emanating from the charging devices, cables, battery, and SD cards.
Tourist
Posts: 33

Re: Hero 7 camera is just a big joke

Actualy, the problems you're describing are the problems everyone is having. 

Explorer
Posts: 11,231

Re: Hero 7 camera is just a big joke

"Everyone" 😂🤣
Umm, No.@richardw1007
Hiker
Posts: 66

Re: Hero 7 camera is just a big joke

If the same cable charge one camera like it should and the other camera does not charge, I do not think it's the cable. If I use the same sd card in my hero 6 black, it does not give a problem, so no sd card problem, if I install the firmware multiple times , I hope that it gets install well. I know all these sollutions, but none of them are a solution. An extra thing is that from time time the clock resests itselfs to 2016.
Adventurer
Posts: 8,962

Re: Hero 7 camera is just a big joke

From what I read:   and  told on this thread that you mention you  posted your previous issues:

 

H7B camera 1.does not charge your battery anymore. And was replaced by GoPro.

 

H7B  camera 2  Freezes.

 

H7B1   Is this camera working 100% or is it the H7B camera that  replaced the H7B camera 1? 

 

 

Hiker
Posts: 66

Re: Hero 7 camera is just a big joke

No, I have 2 hero 7 black cameras and 1 hero 6 black.
One hero 7 does not charge anymore, will be replaced. My second hero7 still freezes when powered off( does not turn on and drains battery), for this one I will contact them again to also get it replaced
Adventurer
Posts: 8,962

Re: Hero 7 camera is just a big joke

thank you. at hte moment the H7B's  are with issues. Lets see why  H7B no. 1 not charging and work with that for now,

 

1 three usb type C cables all work fine all charge correctly on the H6B. 

2. H6B battery t othe H7B no. 1  does that  charge or not? what do you see when

A) usb plugged to  computer is hte  led red

B) when   the camera turned on and  usb says connected, on the front screen as well back any charging Icons?

C) may not help but will answer the question, removed battery and only the camera and external power source, does the camera Work?

 

If the camera does not charge  the actual camera usb pin to the circuitry is damaged, do you remember  forcing in,incorrectly plugging, or simply died?

 

if the powersource works then the  Firmware  loaded in or exxisting given out and  that more or less can not  be resolved by re-flash of firmware but of the main bios back at gopro..  So.  if andwhen you contact gopro they wil want you to troubleshoot and I am sure they will ask or not. to do some tests. that you already had.    

 

The  camera is still under 1 year and two more months if bought in October of the release.

 

I think you will know what I will say on H7B camera 2. so rather confuse   all I  will  work on one camera at a time.  GoPro is "An  Unstable Camera" been that way  for many years.  New firmware fixes it all, no it fixes the three issues they  think are an issue if it fixed all then you should note the troubles on the  firmware page then saying  fixes bugs.