04-23-2020 10:57 PM
Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
If the camera does not turn on, try using a secondary USB Type-C cable.
If the camera powers on, it is most likely a battery fault. Try using a secondary battery.
If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.
04-24-2020 09:35 AM
@somers018, sorry to hear about the issues with your GoPro camera. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.