Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Hiker
Posts: 10

Hero 7 black - water in lense

I'm currently using my GoPro for snorkeling on vacation. I just discovered, that water got into the lense, and the mist on the back of the lense cover is sometimes less (as on the picture) or more across the whole lense cover.
I don't use a diving case, but I only use the camera on the water surface.
How do I proceed to get this fixed?
Thank you.
IMG_20191024_143025.jpg
Highlighted
GoPro
Posts: 5,909

Re: Hero 7 black - water in lense

Hi @bravecliff01708,

 

Sorry to know what happened to your camera. 

Please contact GoPro Customer Support via phone or chat for assistance. 

They can help you with that. 

 

https://gopro.com/help/ContactUs

 

-Jay