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Reply
Tourist
Posts: 10

Hero 7 black water damage

Hello I’m michelle form Philippines my go pro has a water damage I use it in the pool when we are having a family vacation it’s was ok before But when we use it in deep part of the swimming pool it’s not working anymore I remove it from the case to check but it was leak inside so I remove the batter and try to dry it but its not working anymore I still have the receipt of my go pro can you help me what should I do in my go pro or can you help me to fix my go pro ? After few weeks my go pro is was completely dry now I try to put the battery again and it opens again but it was just hang
GoPro
Posts: 8,967

Re: Hero 7 black water damage

Hi @epicgorge17576

 

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.

Let our Support Team take a look at what happened. You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

 

Thanks!

Ej

Tourist
Posts: 10

Re: Hero 7 black water damage

Hi @aragon1006 I try to call them no one answer no one in the store ☹️
GoPro
Posts: 2,438

Re: Hero 7 black water damage

@epicgorge17576, if you're unable to contact them by phone, you may try reaching out our Chat Support team at https://gopro.com/help/ContactUs. Chat should be available during the posted hours. 

Tourist
Posts: 10

Re: Hero 7 black water damage

@aenriquez no on answer my call or chat here
Adventurer
Posts: 8,941

Re: Hero 7 black water damage

Could gopro be running only by ONE store and tehir Hours all Differ by where we Live ?  @aenriquez   @aragon1006   that I think we need to have really clear

 

PCF time to your time  not your time  at  Wee Hours.

GoPro
Posts: 2,438

Re: Hero 7 black water damage

@epicgorge17576, what country and language do you have selected on the Contact Support webpage? If it doesn't seem to work for you, try changing the location/language to "United States, English" and see if that helps.

Tourist
Posts: 10

Re: Hero 7 black water damage

@epicgorge17576 you know I got an answer to my problems in my go pro I talked already to one of the agent in go pro and guess what I got an RMA yay ! They are going to replace it all i need is to return my unit which is go pro hero 7 black I will ship to Singapore and once they receive my unit they will sent me another one 😘😊