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Tourist
Posts: 1

Hero 7 black video freeze only audio record please help

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I bought gopro hero 7 black on 3 july 2021, I alse order memory card (extrem pro 64gb). Today 11july 2021 when I get the memory card and I first install the updat after start recording the video was freeze only audio are recording and screen was black, then I remove the battry and restart the camera and I try again, the problem was again in front of me. Plesse help me..
Backpacker
Posts: 7,596

Re: Hero 7 black video freeze only audio record please help

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Please make sure your pc or laptop is capable of playing back HEVC.  Download and use VLC player to see if the issue remains.