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GoPro
Posts: 12,989

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hi @kaspart8466

 

If you haven't already, kindly reach out to our Support Team to get this issue addressed.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hi I also ordered Hero 7 black via the trade up program but haven't received an email from UPS and I have checked my spam and junk mail folders.
Can you send it again or tell me when it will sent.
Thanks
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GoPro
Posts: 4,718

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

@nitro24x7, please contact our Support team so they can assist you on getting the shipping label for your TradeUp order. You may reach them by phone or chat through https://gopro.com/help/ContactUs. When you do, please have your Sales Order number ready for any information that they may need.