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Sightseer
Posts: 1

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

My addres label was also not received from an order I placed about 327p EDT today. 


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GoPro
Posts: 12,976

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hi @sorenr30

 

Your case has been referred to our Orders Team.

Please continue to check your email for the updates.

 

Thanks!

Ej

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Sightseer
Posts: 1

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

[ Edited ]

Hello, I was not able to view or print my fedex shipping label before it expired, and I called the phone number in the email but it seems the phone number is no longer in service. How can I get a new label?

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Tourist
Posts: 30

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

A blessing in disguise.  I would go ahead and cancel your order as it is unlikley you will ever receive a product from these fraudsters.  I have been waiting for over a month since they received the camera and am now enduring lie after lie with regards to what the issue is /where my camera is.

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GoPro
Posts: 12,976

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hi @dangerousdave6

 

Our Support Team should be able to help you regarding the label.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

Please make sure to contact them during their hours of operation listed on the link.

 

Thanks!
Ej

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Sightseer
Posts: 1

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

I also did not receive my shipping label in my inbox or spam and it has been over an hour.  Can you please resend?

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GoPro
Posts: 4,703

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hi @kerrim02061,

Thanks for reaching out. If you contact our Support team, they will be able to assist you on the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

Highlighted
Sightseer
Posts: 1

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

I have the same problem. could someone please help.