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Tourist
Posts: 4
Accepted Solution

Hero 7 black tradeUp program shipping label from UPS didn’t received

I order my hero 7 black tradeUp and didn’t get the shipping label from UPS. I checked both spam and inbox. Nothing came. I am buying this for an trip in May and would like to get it before.... please help me get the shipping label ASAP so I will get my Hero 7 black on time.

Thank you
From first time GoPro customer

Accepted Solutions
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GoPro
Posts: 15,435

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hello @tsanang. We have sent you the return label gain. Please check your inbox. You should be using one from UPS. Feel free to post back for any other question or concern. 

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GoPro
Posts: 15,435

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Hello @tsanang. We have sent you the return label gain. Please check your inbox. You should be using one from UPS. Feel free to post back for any other question or concern. 

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Tourist
Posts: 4

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Wow, that was very quick response. Surprise with customer service! I have got the shipping label. Thank you so much 🙏🏻
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GoPro
Posts: 9,257

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

@tsanang, feel free to post back if you have any further questions. Stay stoked, and have fun capturing moments using your GoPro!

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Tourist
Posts: 4

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

I have sent my trade up camera but on the order status, it is still pending for the GoPro camera to be send to me. How long will it take to get it to me?
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GoPro
Posts: 9,257

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

@tsanang, after we receive your trade-in camera, we’ll charge the payment method provided and ship your new GoPro within 14 days. You can check the tracking number associated to your trade-in camera. Has it already been past 48 hours since it was delivered?

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Tourist
Posts: 4

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

Yes.
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GoPro
Posts: 9,257

Re: Hero 7 black tradeUp program shipping label from UPS didn’t received

@tsanang, please let our Support team know so they can take a look into the details of your TradeUp order. Ensure to have your sales order and the tracking number ready for any information that they may need. You may reach them by phone or chat.