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Tourist
Posts: 2

Hero 7 black trade-up program shipping label from UPS not received

[ New ]

Hello, 

 

I have recently placed an order, specifically on July 27, 2019,  for a Hero Black 7 GroPro via the "trade-up" program. I have received all the emails from GoPro but not the email from UPS containing the shipping label to send my old camera to GoPro. I was wondering if it was possible for the shipping label email to be sent to me again, and if not, how should I go about getting the shipping label? 

 

Thank you for your time and I look forward to your response. 


Accepted Solutions
GoPro
Posts: 24,298

Re: Trade-Up Camera potentially shipped to wrong address

[ New ]

Hi @charlenef72886

 

Our Orders Team should be able to check this for you using the tracking number.

Please contact them via https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 24,298

Re: Hero 7 black trade-up program shipping label from UPS not received

[ New ]

Hi @charlenef72886

 

Our Support Team can help you with your concern.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Trade-Up Camera potentially shipped to wrong address

[ New ]

Hello Ej, 

 

Thank you very much for your help, as luck would have it I received the shipping label only a couple of hours after contacting you. However, I now have a new problem. I brought the shipping label and my old camera to my local UPS store where the employee scanned the label and printed a receipt for me. I thought that all was well until recently, August 2nd to be exact when I checked the progress of my camera to make sure that it had reached the GoPro HQ. Upon tracking my camera, via the UPS website, I soon discovered that my camera was delivered to "March Air Reserve Base, Califonia". My question for you is whether or not this is the correct address or not since it seems to me that this is clearly not the correct address. Also, I would like to know, specifically, how we should go about fixing this. 

 

Thank you, 

charlenef72886

GoPro
Posts: 24,298

Re: Trade-Up Camera potentially shipped to wrong address

[ New ]

Hi @charlenef72886

 

Our Orders Team should be able to check this for you using the tracking number.

Please contact them via https://gopro.com/help/ContactUs

 

Thanks!
Ej