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07-10-2019 05:58 AM
Hero 7 black totally unusable
[ New ]Solved! Go to Solution.
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07-10-2019 08:03 AM
Re: Hero 7 black totally unusable
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What SD card are you using?
Was the camera connected to a power source when the over heating was observed?
Please see if resetting the camera will help. Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
This usually clears out errors that may have been encountered with the previous installation.
Let us know how it goes.
Thanks!
Ej
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07-10-2019 08:03 AM
Re: Hero 7 black totally unusable
[ New ]
What SD card are you using?
Was the camera connected to a power source when the over heating was observed?
Please see if resetting the camera will help. Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
This usually clears out errors that may have been encountered with the previous installation.
Let us know how it goes.
Thanks!
Ej
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07-10-2019 08:07 AM
Re: Hero 7 black totally unusable
[ New ]sandisk extreme plus 128. I've tried that. I've followed all the steps. My question is are other people having this issue?
It does the same thing with no battery plugged directly in.
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07-10-2019 09:46 AM
Re: Hero 7 black totally unusable
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You may reach out to our Support Team to check on this further.
They are available by phone or chat through https://gopro.com/help/ContactUs
Thanks!
Ej