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Tourist
Posts: 3

Hero 7 black : tape used to pull battery out broke at first use.

I just opened my brand new Hero 7 black 2days back and was so excited to use it. I charged my battery and put it in to try it out. Everything worked great until I tried removing the battery. It would NOT come out.Finally the tape used to pull it out broke. I tied the next battery and have the same problem! I don't want to break the tape on this one, but this is RIDICULOUS! I'm open to ideas because I'm really frustrated. Its realy not expected from such a brand.Smiley Sad

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Adventurer
Posts: 13,466

Re: Hero 7 black : tape used to pull battery out broke at first use.

ways to f ix or contact a gopro rep, request a new battery

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GoPro
Posts: 9,742

Re: Hero 7 black : tape used to pull battery out broke at first use.

Sorry to hear about what happened, @epiclift87586. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.