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Tourist
Posts: 2

Hero 7 black stabilization issue

[ New ]

The video EgBTvH1IQk) is from the camera that was returned for the stabilization error that shifts the image while the motorcycle is cornering.

 

The video MNVpgS40sk8 is from the replacement camera, It has the same problem, maybe even worse. 

 

https://youtu.be/hEgBTvH1IQk

 

https://youtu.be/MNVpgS40sk8

 

 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

Accepted Solutions
GoPro
Posts: 23,131

Re: Hero 7 black stabilization issue

[ New ]

 

Hi everyone!

 

The issue on motion blur effect in low light situations is set to be corrected by a firmware update in December.

Watch out for new information through https://gopro.com/help/articles/Block/Software-Update-Release-Information 

 

Thanks!

Ej

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GoPro Community Manager
Posts: 7,794

Re: Hero 7 black stabilization issue

[ New ]

@fredgilb - Thanks for flagging this. We have seen this in some other customers' videos and have reported this issue to our teams. Hopefully, we can get this issue resolved for you soon.

 

Jeff

Tourist
Posts: 2

Re: Hero 7 black stabilization issue

[ New ]

It seems like the kind of issue that firmware might resolve. (I hope!)

Adventurer
Posts: 13,639

Re: Hero 7 black stabilization issue

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Resolution like  what settings we all should use, or RMA the persons camera for another one?

Explorer
Posts: 13,028

Re: Hero 7 black stabilization issue

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I believe he meant resolved with a future firmware update.
Adventurer
Posts: 13,639

Re: Hero 7 black stabilization issue

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Yes that would be an option

Sightseer
Posts: 1

Re: Hero 7 black stabilization issue

[ New ]

I've got exactly the same issue. When hypersmooth's working this thing happens. So the camera is pretty useless for motorcycle videos at the moment...My old SJcam with EIS is doing way way better.
I read some other topic about panning issue which is about the same problem and some people were claiming that it was better on older firmware. Mine is 1.51 and it looks like exactly as fredgilb's issue.

Adventurer
Posts: 13,639

Re: Hero 7 black stabilization issue

[ New ]

Only one firmware was released FW 1.00 excluded hypersmooth in 4K higher res and fps so maybe that was why some had better use out of it?   if the flar shows and yoyu're hypersmoothin then that can ruin te shot, so yep  gopro needs to release newer firmware to allow standard EIS, hypersmooth and No EIS.