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Sightseer
Posts: 2
Accepted Solution

Hero 7 black screen stuck on loading

Tried to update from app but app said unable to load. Camera seemed fine until I tried to open images and now its stuck on loading, cant turn off. Held for 8 seconds still not working.

Accepted Solutions
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GoPro Community Manager
Posts: 7,052

Re: Hero 7 black screen stuck on loading

@redsurf23447 - If the camera got stuck during the update, try doing a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/en/us/update/hero7-black. You can pop the battery out to turn off and reset the camera.

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Highlighted
GoPro Community Manager
Posts: 7,052

Re: Hero 7 black screen stuck on loading

@redsurf23447 - If the camera got stuck during the update, try doing a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/en/us/update/hero7-black. You can pop the battery out to turn off and reset the camera.

Highlighted
Sightseer
Posts: 2

Re: Hero 7 black screen stuck on loading

Many thanks, somehow?? I managed to resolve problem.