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Tourist
Posts: 2

Hero 7 black record button not working

[ New ]

Hola! I have had my GoPro Hero 7 Black for just under 3 years and the record button suddenly stopped working. The camera will power on and hold a charge, but it won't record or take a photo. When I push down on the red record button, nothing happens. I also couldn't find any info on the site on how to send the camera in for repairs. Can you provide that for me, por favor?


Accepted Solutions
GoPro
Posts: 15,989

Re: Hero 7 black record button not working

[ New ]

@hammlinator, just to verify, are you still able to navigate through the camera modes using the Mode button?
 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 


If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 15,989

Re: Hero 7 black record button not working

[ New ]

@hammlinator, just to verify, are you still able to navigate through the camera modes using the Mode button?
 

Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 


If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 2

Re: Hero 7 black record button not working

[ New ]

Yes, I am still able to navigate through the camera modes using the Mode button. I already manually updated the firmware and did a factory reset. There is still no response when the button is pushed. I will try reaching out to Support. Thanks for the info!

Backpacker
Posts: 8,825

Re: Hero 7 black record button not working

[ New ]

Sounds like the button may be worn or broken.  Are you able to start and stop recording by using the voice commands?  If so, it indicates a button issue.  If not, it could be an SD card issue.

Adventurer
Posts: 15,087

Re: Hero 7 black record button not working

[ New ]

Unless you taken the care package out, that be the only fix.