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Sightseer
Posts: 2

Hero 7 black not recognized by quick pro on windows 10

[ New ]

Hi guys

could anyone help with this problem? the camera is not recognized by the computer. I can access the SD card from the computer pnly, but on Quick Pro, I can't see "Import Files" option. On my old computer, when I connect the camera the application runs automatically and asks to import the files. On the new device, the application doesn't run nor recognize the camera at all. The only way to copy files from the camera to the PC is copy them directly from the SD card through my computer. 


Accepted Solutions
GoPro
Posts: 24,297

Re: Hero 7 black not recognized by quick pro on windows 10

[ New ]

Hi @nabeela730

 

You may also check the steps on 

Camera is Not Recognized on Quik for desktop - Windows

 

If it's still the same, please reach out to our Support Team.

They are available by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Explorer
Posts: 13,029

Re: Hero 7 black not recognized by quick pro on windows 10

[ New ]

It sounds as if your computer is having difficulty with the MTP transfer protocol. You can find info and possible solutions here 

Sightseer
Posts: 2

Re: Hero 7 black not recognized by quick pro on windows 10

[ New ]

The troubleshooter didn't find any issues and the problem is still on.

GoPro
Posts: 24,297

Re: Hero 7 black not recognized by quick pro on windows 10

[ New ]

Hi @nabeela730

 

You may also check the steps on 

Camera is Not Recognized on Quik for desktop - Windows

 

If it's still the same, please reach out to our Support Team.

They are available by phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej