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Hiker
Posts: 237

Hero 7 black locking up

Several times now the camera has completly locked up.

 

Today, went out, full battery.

 

No connections, however after several short videos of of less than 1 min each.

 

Then camera refused to work or record.

 

When I got home the camera was very hot to the touch.

I eventually managed to get camera to reset and power level was down to 29%, condisering amount of recording I hade done, would have expected it to be around 90%.

 

This is not first time this has happened.

I have reloaded firmware on and done resets several times.

 

ANy ideas ?

 

thanks

Explorer
Posts: 11,202

Re: Hero 7 black locking up

Try with a different SD card from the recommended list. I have five SanDisk Extreme v30 cards. Four work great, but one consistently behaves as you described.

Other things to try:
Using an USB/SD adapter, insert your card in your computer and do a FULL (NOT Quick) format.
Download the manual update and extract it to your computer
Place the UPDATE folder (not UPDATE.zip) onto your blank SD card
Insert the card into your camera and power on using the side Mode button
Once done, format the SD in the camera Preferences>Reset>Format SD
Factory Reset the camera Preferences>Reset>Factory Reset
Turn OFF Auto Low Light
Set the orientation to UP Preferences>Display>Orientation UP
Explorer
Posts: 11,202

Re: Hero 7 black locking up

BTW, turning off Auto Low Light helps camera performance. You don't need this function. It's only purpose is to drop the frame rate to 30fps in low light. For people who don't know that you shouldn't use high frame rates in low light, it is helpful. Otherwise, make that adjustment yourself when needed.

To turn off Auto Low Light, put the camera in 1080p/60fps (or 1440p/60fps) and disable it in the settings.
Hiker
Posts: 237

Re: Hero 7 black locking up

Ok, will try another SD card. I am using sandisk extreme like you.

Though this will be 3rd card.

 

Yes done a full format on existing card

Yes done manual update

Yes done factory reset

Yes orienation is UP

 

Not tried swithching off low light.

 

Its very frustrating when out in field and it all goes pear shaped.

Strange that the camera was obviously trying do something as the power level and heat it was generting.

 

 

 

 

 

Hiker
Posts: 237

Re: Hero 7 black locking up

[ Edited ]

I film in 2.7k at 30 fps

 

it say low light NA

 

ALso 

 

this is 2nd hero 7, the previous one did not have same problem.

 

Explorer
Posts: 11,202

Re: Hero 7 black locking up

I usually recorded in 2.7K/60fps and 30fps. Although it shouldn't matter for 30fps, do turn it off.

Best of luck. I ended up switching to Samsung Select 64GB for my SD cards.
Highlighted
Hiker
Posts: 237

Re: Hero 7 black locking up

ok thanks, i have another sandisk extreme, just going to do full format on it now.

 

I do have a lexar card but that was awful, 

 

if that fails will look for the samsung card you mentioned.

 

 

 

 

Hiker
Posts: 237

Re: Hero 7 black locking up


@danielr15 wrote:



Best of luck. I ended up switching to Samsung Select 64GB for my SD cards.

 

 

 

 


just looking at card.

 

samsung evo select

or

samsung evo plus

 

on some sizes the plus is same speed, others the plus is 5% faster.