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Sightseer
Posts: 1

Hero 7 black leds are no shutting down after the charge

Hi, I've just bought the hero 7 black. After several hours of charging the 2 red leds remain on.
Despite this, the battery is charged, when I turn it on, charge is at 99%. It stays at 99% for less than one minute, then it starts to drain "normally". Do you think is normal? Shall I bring it back and get a new one? I bought it 5 days ago
Nomad
Posts: 1,948

Re: Hero 7 black leds are no shutting down after the charge

I would make sure that you are using one of the recommended SD cards for your camera, you can find a list hereL

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

Also make sure that you have updated to the latest firmware for your camera, you can find instructions on how to do that hereL

https://gopro.com/update

 

If the problem still persists, you can always contact customer support directly, you can find a full list of options hereL

https://gopro.com/help/ContactUs