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Tourist
Posts: 3

Hero 7 black la bateria se descarga sola

Hola, tengo la hero7 black la compre en un centro oficial de gopro hace 2 meses, hace unos dias estando la camara apagada se descarga sola la bateria, tengo todo original, antes nunca me paso esto, la ultima version de firmware instalada, y toda la configuracion esta seteada para ahorrar bateria, desactivada la opcion de control de voz, desactivado el bluetooth, grabo en 1080p no uso 4 k.

 No se que puede ser pero con seguridad es algo de la bateria por que venia funcionando bien, muchas gracias.

GoPro
Posts: 10,106

Re: Hero 7 black la bateria se descarga sola

Hi @rapidshore63253

 

How was the last update done?

If it has not been done manually, please try updating it through https://gopro.com/en/us/update/hero7-black

 

Other users also suggest to charge your camera fully, then remove and reinsert the battery.

Doing this step helps avoid battery drain when not in use.

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 3

Re: Hero 7 black la bateria se descarga sola

La actualizacion se realizo mediante gopro quick

La version es la 1.7

Usted me recomienda que lo haga de forma manual?, me asegura que con esto se soluciona?, muchas gracias.

GoPro
Posts: 10,106

Re: Hero 7 black la bateria se descarga sola

Hi @rapidshore63253

 

We recommend a manual update as part of the troubleshooting steps.

This clears out any errors that may have been encountered with the previous installation.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 7 black la bateria se descarga sola

Ok, actualice manualmente el firmware y funciono bien, muchas gracias. 

GoPro
Posts: 8,150

Re: Hero 7 black la bateria se descarga sola

Great to know that, @rapidshore63253. Glad that your camera is up and running again. Thank you for the update. Enjoy using your GoPro!