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Sightseer
Posts: 1

Hero 7 black - freezing and not turning on

I have had my Hero7 Black since the beginning of November. Ordered it in the UK in Scotland from the official goPro website. I took it on holiday to Thailand in November and it froze a few times and wouldn't turn on. When I returned home in december I ordered a spare battery and charger. I didnt use it much again until recently as I have moved to New zealand for a year and it keeps freezing. Thought it qas ome of the batteries, so stuck to using the other and got it charged up. Had to do an SD card update as the app wouldnt connext to my gopro (on my brand new Galaxy S9 phone!) Packed the gopro after charging it and took it out st the stary of an 8 hour trek...the gopro wouldn't turn on. So I trekked for 8 hours through the most stunning scenery, and got no pictures or videos. Just not good enough for a brand new GoPro! Anybody else having issues woth their Hero 7??
GoPro
Posts: 3,505

Re: Hero 7 black - freezing and not turning on

Hi @danitulloch,

 

Sorry to know that. That isn't the experience we want you to have. 

 

I would like to suggest that you contact our customer support team via phone or chat for assistance. 

 

They can check that for you. 

https://gopro.com/help/ContactUs

 

Thanks!

-Jay 

Tourist
Posts: 10

Re: Hero 7 black - freezing and not turning on

same problem at me.. support team is usless until no resolution software on firmware.

GOPRO 7 BLACK IT IS A TOTAL FAIL!

GoPro
Posts: 6,454

Re: Hero 7 black - freezing and not turning on

Hello @costinelbo22830. Sorry to hear about the trouble. we have already passed this to the Development Team, a ticket has been created but we have not received an update yet. We will keep this thread (and the other threads) updated once we have new information. Thanks!

Tourist
Posts: 10

Re: Hero 7 black - freezing and not turning on

I can not believe you know this in the forum .. you do not have Gopro 7 Black? if you have and use it will see frozed up several times and you will surely find it without battery and warm although it should be completely stopped.

Adventurer
Posts: 10,123

Re: Hero 7 black - freezing and not turning on

@costinelbo22830 

Sorry to hear that you are having issues, but you seem to be implying that this is an issue with all HERO7 Black cameras.

It's Not.

This may be happening to you and a few other's camera, but this is not on ALL HERO7 Black cameras.  I, for example, have three HERO7 Black cameras.  I do not have any issues with them.  When you consider the total number of HERO7 Black cameras sold and being used worldwide, the number of legitimate issues reported is actually very low.  Continue working with GoPro Support and they will get you sorted out.

Tourist
Posts: 10

Re: Hero 7 black - freezing and not turning on

maibe before write ..read the forum are a lot of topics and more that 1000 posts that claim this!!!!

also user that exchange they camera on warranty issue same ...

IT IS A PROBLEM IN FIRMWARE! AND ALL HAVE SAME FIRMWARE!!! UNDERSTUD ?  RESOLV THIS !