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Tourist
Posts: 3
Accepted Solution

Hero 7 black can not reconnect to Samsung s6

Hi all, I've just purchased the hero 7 black and I'm not getting anywhere. Initially it connected and started the set up procedure but now I can't do anything. I've tried all the routes Google comes up , deleting app then re installling, changing bandwidth from 5 to 2.4... I'm really stuck. Have spent hours trying, half hour on the phone to customer support. I think I will have to send it back for a refund if no luck. Gutted!

Accepted Solutions
GoPro
Posts: 9,664

Re: Hero 7 black can not reconnect to Samsung s6

 

Thanks for getting back to us @bravebluff11800

 

Please try running a manual update on your camera

https://gopro.com/update/hero7-black

 

Once done, try the pairing process again.

 

Regards,

Ej

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All Replies
GoPro
Posts: 3,505

Re: Hero 7 black can not reconnect to Samsung s6

 

Hi @bravebluff11800,

 

 

Have you tried using it or pairing it on other device?

Please try to make sure that you disable your smart network switch because your Phone's Wi-Fi automatically switches to a network with access to internet. 

Try removing all Bluetooth device ID paired as well. 

 

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Hero 7 black can not reconnect to Samsung s6

No I have not tried to pair or use on another device, what is the smart network switch? I'm.not 100 percent sure what you mean. Remove all other devices previously paired to my.phone ?
GoPro
Posts: 9,664

Re: Hero 7 black can not reconnect to Samsung s6

 

Hi @bravebluff11800

 

Smart Network Switch is a feature on Android phones that allows your phone to automatically switch between WiFi and the mobile network.

There should be an option on your Settings to turn this off.

 

You may also forget the Wi-Fi name and/or Bluetooth ID.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 7 black can not reconnect to Samsung s6

This was already off , Wi-Fi and bluetooth forgotten. Still no joy. I just can not think what has happened.
GoPro
Posts: 9,664

Re: Hero 7 black can not reconnect to Samsung s6

 

Thanks for getting back to us @bravebluff11800

 

Please try running a manual update on your camera

https://gopro.com/update/hero7-black

 

Once done, try the pairing process again.

 

Regards,

Ej