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Sightseer
Posts: 1
Accepted Solution

Hero 7 black beug écran reste bloqué

J'ai acheter une gopro hero 7 black il y a 3 mois seulement, à la première utilisation des beug d'écran qui reste bloqué. Du coup je doit enlever la batterie pour la remettre pour qu'elle refonctionne. (Je ne l'ai pas utiliser encore dans l'eau.)
Quelqu'un sais pourquoi ?
Que je doit faire ?
Merci pour la réponse.

Accepted Solutions
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GoPro
Posts: 17,624

Re: Hero 7 black beug écran reste bloqué

Hi @kmax68

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
Highlighted
GoPro
Posts: 17,624

Re: Hero 7 black beug écran reste bloqué

Hi @kmax68

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej