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Hiker
Posts: 18

Re: Hero 7 black battery to 0% while off

I can't do it as the contact us, meant to NOT used (as always writes "Customer Support is currently closed. Please check back during regular business hours." just when the form filled, not before that) It's clear that gopro do not really want to support, that contact us is just there because it's mandatory.

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GoPro
Posts: 6,097

Re: Hero 7 black battery to 0% while off

Have you tried changing the country and language to English US? @disconnect

 

Visit this website: https://gopro.com/help/ContactUs

Click on the globe icon on the upper right hand corner then change it to US - English. 

Fill out the form then contact them via chat. . 

 

 

-Jay

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Tourist
Posts: 3

Re: Hero 7 black battery to 0% while off

I have the same issue. All peripheral battery draining options are turned off and yet battery randomly drains to 0%. Been happening for 6 months. Difficult to get any customer support. Gopro must be going down the toilet. 

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GoPro
Posts: 12,402

Re: Hero 7 black battery to 0% while off

Hello, @jeffreyf1236. How have you contacted Support? If you went through the callback request option, a case number should have been provided to you. If you have it, please provide us the number so we can use it to follow up with Support. Thanks!

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Hiker
Posts: 18

Re: Hero 7 black battery to 0% while off

On chat, they are available