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Tourist
Posts: 2

Hero 7 black Fomating Samsung EVO Plus 128 mb-mc128A

My go pro tries to format the Samsung evo with out results ,I formatted the disk on my pc , updated manually the camera as well but no result ,even tried a different pc but still no luck 

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GoPro
Posts: 15,988

Re: Hero 7 black Fomating Samsung EVO Plus 128 mb-mc128A

Hi @yiannisk46230

 

Are you getting error message on the camera when you try to format the SD card? Or is it just spinning?

After the card was formatted on the computer did you try using it on the camera before formatting again?

Will you be able to test a different(compatible) SD card?

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Hero 7 black Fomating Samsung EVO Plus 128 mb-mc128A

Hi Ej

 

when I try to format the card it’s spinning till the camera powers off 

yes after formatting for the first time and inserted in the cam I got sd error message on the left corner 

after a few restarts it showed 00:00 and when I tried to use the camera there was a pop up sd busy 

I have two SanDisk sds 64 and 128 that are working fine most of the time had a few times he camera freezing and needed to pull the battery out to restart the cam 

 

thanks 

 

yiannis 

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GoPro
Posts: 15,988

Re: Hero 7 black Fomating Samsung EVO Plus 128 mb-mc128A

Thanks for trying @yiannisk46230

 

Please contact our Support Team to move forward with this concern. https://gopro.com/help/ContactUs 

Let them know of the steps taken so far.

 

Regards,

Ej