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Hiker
Posts: 16

Betreff: Hero 7 battery drain

[ New ]
I did your Experiment for a month or so and I was very pleased with my (replacement) camera. Everything was well until one day, during the holiday, after normal use, it did not wanted to turn on. Oh that feeling when you have some amazing scene you want to film and the camera refuses to turn on! And it was warm! Cool!

It happend twice that day. And then it stopped until a week later. And then again no drain!

All this tell me that this is for sure a bug, most probabilly sw.
Sad!



Tourist
Posts: 14

Re: Hero 7 battery drain

[ New ]

Don't fool yourself, this is a random issue, there is no fix, it's being going on since GP 7 was released.  The fact that it is random (not always it can be reproduced at will) makes this problem huge.  My advise to you is to always carry spare full charged batteries, cause you'll never know if the camera will turn back on again.  But there is a workaround, plain an simple: sell your GP 7 and buy the DJI Osmo Action.  If you do advanced video editing, then the GP 7 is a little better (their video output files offers more flexibity for editing).  Otherwise the DJI is perfecly fine to do basic editing, and on top of that you have a front facing display (which I came to find very helpful).

Hiker
Posts: 14

Re: Hero 7 battery drain

[ New ]

Like a significant number of other owners of Hero 7 Black, I too experience very poor battery life - and regular unexpected total battery discharge, to zero, overnight.

 

I have discovered a potential workaround for the unexpected total discharge issue - by ENABLING "Landscape Lock" (Settings > Preferences > Touch Display > Landscape Lock > Up).  This setting disables the automatic screen orientation/portrait feature - which appears to affect the camera's ability to shut-down properly when powering off.

 

Daily battery depletion, if unused, remains at about 2-3% per day (assuming that GPS and WiFi etc are all disabled) - which appears to be characterisic of the H7B (noting that, by contrast, the Hero 5 Black can be left for months on a single battery charge!).

 

It would be interesting to learn if others can replicate the apparent workarounf for at least this part of the battery discharge issues that we are experiencing.

 

Clearly, either the hardware or firmware on the Hero 7 Black is fundamentally broken.  Some other Settings have inconsistent behaviour in the most recent firmware releases (not that we've seen any for six months!) - such as Beeps.  If Beeps are configured to Quiet in the Preferences menus, but then temporarily disabled from the buttons in the first settings screen, re-enabling from the button defaults the beeper back to Loud - which is inconstent with the expected behaviour and that of the other buttons.

 

GoPro
Posts: 28,439

Re: Hero 7 battery drain

[ New ]

Hi @cooldawn71186

 

Thanks for the feedback, We'll have this shred to the team.

Other users also suggest that after charging your camera fully, remove then reinsert the battery.

 

Regards,

Ej

 

Hiker
Posts: 14

Re: Hero 7 battery drain

[ New ]

Other users also suggest that after charging your camera fully, remove then reinsert the battery”

 

Speaking solely of my own structured testing - removing and reinstering the battery does absolutely nothing to reliably resolve the problem.  Unfortunately, either the hardware, firmware, or both are sub-par.  As a point of observation, all my batteries are charged externally to the cameras - so batteries are swapped on every charge cycle!

 

Given the other bugs and instabilities experienced with the H7B platform, until fixes are forthcoming by way of firmware updates (remember, its over six months since we last had an update), I’m inclined to believe that their are unresolvable hardware issues with this revision of the Hero Architecture.  Of my multiple GP cameras, the H7 might well be the most advanced - but it is certainly the least stable/reliable to date ☹️

Tourist
Posts: 2

Re: Hero 7 battery drain

[ New ]

A couple of thoughts here from my experience:

 

1. These issues are probably not truly random. The behavior I observed smells like "fatal embrace", i.e., two of more peices of code each waiting for the other to finish. The circumstances under which this happens can be very difficult to flesh out, especially when there are many coders involved, each of whom may work in isolation from the macroscopic aspects of the appication.

 

2. There may be underlying battery issues. I suspect that the batteries themselves have a sequencer (little special purpose computer) that could be entangled in the battery draining problem.

 

3. My batteries (I have 2) are manufactured by Tajima Motor Corp. Other postings here have claimed GoPro batteries are make by Panasonic and Samsung. Did GoPro change suppliers or just give incorrect information? Perhaps the Tajima batteries have some compatibility issues.  BTW one of my batteries behaves slightly differently than the other. One was manufactured in March 2019 the other in Oct, 2018.

 

4. My experience as a developer (granted it was years ago) is that startup and shutdown are fraught with errors, probably more bugs per line of code than anyhing else.

 

5. It's clear that shutdown does not always shutdown. I carry an extra battery and don't leave the battery in the camera for long periods of time.

 

6. When I charge the battery in the camera, I remove it before use. It seemed to be that turning the camera on while it is charging might be associated with subsequent battery drain.

 

7. Note that when you first put a battery into the camera, a red light flashes. This means, of course, that the camera is at least on life support. It may be that the state (some) of the code in non-volitile memory now thinks the camera is on and it should go ahead and do whatever it does. Once I put a battery in, I imediately power cycle the camera.

 

8. Sometimes when I hold the mode button down for 3 seconds the camera goes off while I am still depressing the button. Other times, it goes off when a release the button. A few other times, I have to release the button, then press it again. This is a clear sign that there are issues with the power on/off methods or that the mode switch itself.

 

I hope this is helpful for someone.

 

 

 

Hiker
Posts: 76

Betreff: Hero 7 battery drain

[ New ]
And as I mentioned before somewhere here in this forum: the camera periodically turns itself on for a fraction of a second. When it‘s plugged to a computer for charging, every now and then a window pops up saying that a camera has been attached to the machine on both Mac and PC.
Tourist
Posts: 5

Re: Hero 7 battery drain

[ New ]

I agree completely with your analysis of the problem -- there is some kind of deadlock keeping the camera from shutting down.  It shouldn't be that difficult to track down, however, when you have full access to the development tools that GoPro must have.  It's really baffling to me that months and months have gone by with no fix. DJI is going to eat their lunch.

Explorer
Posts: 13,055

Re: Hero 7 battery drain

[ New ]

When the camera is turned on, it enables the bluetooth for up to eight hours to allow connection to a mobile device for Quik Story transfer of media.  Additionally, when the camera has sufficient charge, it turns itself on to perform the above procedure as well as to search for and connect to a Wi-Fi for GoPro Plus Cloud uploading.  Lastly, the red light flash that you see is the camera initiating the SD card scan.  If there are any errors the camera can get stuck in a loop scanning (which is usually the cause of heating and also battery drain). 

 

Pulling and then reinserting the battery forces the first two processes to be cleared.  There does seem to be some process errors that can happen, so I'm not trying to explain or make excuses for GoPro, but through my long history with GoPro cameras, I can share my routine which seems to lead to the fact that I do not have issues with my cameras.

  1. I always purchase my SD cards from reputable dealers (there are many SD cards that are either flat out counterfeits or that have had their table modified to show a higher storage capacity than they truly have).  Counterfeit cards will cause battery drain and lock ups.
  2. I always purchase and use cards that are on the recommended list.  These cards are not the only cards that have potential to work, but they have been tested and are known to work.
    1. With that being said, I never trust SanDisk.  If I have issues, I first suspect the card.  Over the years I have had several cards from SanDisk that were faulty.  On the positive side, SanDisk is good about exchanging the cards.  Although SanDisk never publicly admits it, they have been caught back in the HERO3 days of misleading customers about card capabilities (GoPro had to release a firmware to adjust for this) and for releasing bad batches of cards (most notibly the SanDisk Extreme in 2015).  GoPro has a long established relationship with SanDisk (a board member for SanDisk used to sit on the board for GoPro) and are very popular, so I suspect that this is why they continue to be recommended.
  3. Whenever possible, I charge my batteries in the dual charger.  I do occasionally charge in camera (especially if I want to do the auto upload to the GoPro plus cloud).  If I do, I always remove the battery when I can (usually the next morning if I've done the transfer over night).
  4. I do not use my SD cards to store media for any length of time.  I transfer my media to my mobile (which transfers automatically to the cloud service faster than any other method), via auto upload, and/or to my computer.  Once done, I format my card.  Periodically I perform a FULL format in my computer. 
    1. When I pull a SD card for transfer, I usually insert a different card that has already been cleared and formatted.
      1. I've marked all of my cards so I can identify if there is any one particular card that is giving me issues (By doing this I was able to identify one particular SanDisk Extreme v30 card that habitually gave me freezing after about 20 minutes of camera use).
  5. If my battery was charged in camera and I need to use it, I first pull the battery and pop up the SD card, followed by holding down the side Mode button for about 20 seconds (to clear any latent energy or processes that might be running).
  6. If I'm going to be using Quick Capture, I turn the camera on using the side mode button and give the camera about a minute to "warm up" first.  Since I usually use a Flat color profile when I record, I like to take a few pictures first using GoPro Color so I have a reference palate for Color Grading in post.  Once I have a couple pictures, I power the camera off using the side Mode button and then proceed with Quick Capture.
  7. I always have Auto Low light turned off.  Since this feature basically just auto lowers frame rates to 30fps and overrides ISO, ev, and shutter settings, I don't utilize it  as I know to set the shutter to lower frame rates in low light and I don't like my settings being auto changed.
  8. I set my orientation to either UP or DOWN.  In the very rare instances where I need vertical recording, I'll switch to Auto rotation.
  9. All other settings (Voice commands, GPS, Quick Capture, Protune,...) are usually turned on, with Voice command the only one I occasionally turn off.
  10. I try not to subject the camera to extreme temperatures when possible or prolonged recording when I don't need to.
    1. In extreme cold I usually use the SuperSuit and try to keep batteries/camera warm.
    2. In heat, I try to keep the camera out of direct heat for too long and always strive for good air ventilation
    3. If I'm recording a long event where I know I'm only going to be using important cuts, I use the Smart Remote whenever possible to choose my recordings and tag moments whenever possible.
Hiker
Posts: 76

Re: Hero 7 battery drain

[ New ]

Yesterday in the evening I shot a video with my Gopro and turned it off. While pressing the button I saw the screen was in vertical mode. About half an hour later I thought it might be better to check the camera if it's warm because being in vertical mode while turning it off is one of the reasons for battery drain. But it was cold, so I left it alone. The next morning (10 hours later) I grabbed the cam and it was very hot. I removed and reinserted the battery. It had lost 50% charge so far.

 

That's a whole new experience for me that the battery drain starts that late. We need an update ASAP! Firmware or hardware!

Tourist
Posts: 1

Re: Hero 7 battery drain

[ New ]

I return my first gopro 7 black back because the battery drains while off. I bought it again but it was the same again. Then I realized that this is not a gopro problem. This is a problem about the orijinal battery of gopro.Telesin brand battery solved this problem. No longer battery doesn't drains while off.

Hiker
Posts: 6

Re: Hero 7 battery drain

[ New ]

@danielr15  schrieb:
  1. I try not to subject the camera to extreme temperatures when possible or prolonged recording when I don't need to.
    1. In extreme cold I usually use the SuperSuit and try to keep batteries/camera warm.
    2. In heat, I try to keep the camera out of direct heat for too long and always strive for good air ventilation
    3. If I'm recording a long event where I know I'm only going to be using important cuts, I use the Smart Remote whenever possible to choose my recordings and tag moments whenever possible.

Also soll man erst auf die Umstände warten, welche die GoPro verträgt und erst dann die Aktion ausführen? Ich habe meine GoPro um eine Aktion auszuführen und diese aufzuzeichnen, egal welche Umstände herschen.

Tourist
Posts: 3

Re: Hero 7 battery drain

[ New ]

Same thing happening with my Hero 7 Black. Charged the camera, after 1h I went to use it, it was boiling hot and had 0 charge. How is this possible with a really expensive camera? I regret everyday buying this instead of a DJI. Also no software updates since January.

GoPro
Posts: 28,439

Re: Hero 7 battery drain

[ New ]

Hi @boldgorge20704

 

What SD card are you using?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 7 battery drain

[ New ]
It’s funny that Go Pro support is still telling people to change SD cards and update firmware. You haven’t released a firmware update in 8 months, and neither of these actions help anyone.

The facts are that the camera or firmware are defective. The camera does not shut down and continues to use the battery.

GoPro — please be honest and acknowledge this. Tell us when we can expect a firmware update to fix it.

For people coming to this thread that are still in the return window — return your camera while you can. There is nothing you can do to fix the problem. I trusted GoPro would fix this problem, I’ve been waiting for more than 8 months.
Sightseer
Posts: 2

Re: Hero 7 battery drain

[ New ]
This. This Hero 7 is the most unreliable piece of equipment I have used in decades and GoPro is not acknowledging that there is an issue. My company bought about 30 on these and every colleague I have talked with has the same issue.
Hiker
Posts: 14

Re: Hero 7 battery drain

[ New ]

As posted a few pages back in this discussion thread, I believe I have found a potential workaround for the unexpected total discharge issue.  Speaking of my results alone, since my discovery, I’ve not experienced ANY rapid/total battery discharge events while the workaround is applied in the camera settings.

 

I did ask for feedback here on being able to replicate the workaround, but I’ve not seen a single reply.  If you should try this, for the benefit if all, please post your results here.

 

My testing suggests that the apparent deadlock condition, causing rapid/total discharge, is somehow connected with the automatic screen rotation feature.  By ENABLING "Landscape Lock" (Settings > Preferences > Touch Display > Landscape Lock > Up), effectively disabling the automatic screen orientation/portrait feature - the camera's appears  to shut-down properly when powering off.  To be clear, the camera doesn’t [always] immediately power-off, but the camera doesn’t seem to kill its battery after shutdown.

 

Daily battery depletion, if unused, remains at about 2-3% per day (assuming that GPS and WiFi etc are all disabled) - which appears to be characterisic of the H7B (noting that, by contrast, the Hero 5 Black can be left for months on a single battery charge!).

 

GoPro have seemingly abandoned any development or firmware fixes on the H7B, instead [presumably] concentrating on “the next generation” product while clearing current stock of H7B (you’ll no doubt have noticed heavy trade-in discounting to encourage surrender of older kit while simultaneously clearing stock).

 

Please, if you try the described workaround, please post your results here.  

 

In absence of a firmware fix from GoPro (I remain hopeful that one will come, but don’t hold your breath this late in the product lifecycle) this might be the only partial remedy that we have.  The H7B firmware has so many inconsistencies and issues, with unexpected reset of some settings, someone has seriously dropped the ball.

 

 

 

Adventurer
Posts: 14,090

Re: Hero 7 battery drain

[ New ]

So we are to keep Lock up   OFF, UP, Down???  

 

Hiker
Posts: 76

Re: Hero 7 battery drain

[ New ]

I think they'd have to rewrite the firmware from scratch and they oviously won't do that. No revenue in that.

Hiker
Posts: 76

Re: Hero 7 battery drain

[ New ]

I think there will be an update when the next model is out. It will cover a minor cosmetic change in the menues so that Gopro can say: "See? We still care about you Hero 7 users!"

Hiker
Posts: 14

Re: Hero 7 battery drain

[ New ]

Your choice - either UP (my config) or DOWN.  Selecting OFF reverts to the default full auto rotation.

Adventurer
Posts: 14,090

Re: Hero 7 battery drain

[ New ]

Uo is no drain

Down is no drain

Off is no drain

 

Just trying to figure out  which drains it  mine is Off.  and I got no problem editing it

Tourist
Posts: 3

Re: Hero 7 battery drain

[ New ]

Thanks for your tip, Im gonna try that and I will give you a response later!

Hiker
Posts: 44

Re: Hero 7 battery drain

[ New ]
True true true...it's pitiful how this is!!
Tourist
Posts: 3

Re: Hero 7 battery drain

[ New ]

I tried the lock screen trick and only had 1% disharge during the night. Gonna keep the battery in a few more days to see what happens. I hope this fixes the battery issue.

Tourist
Posts: 8

Re: Hero 7 battery drain

[ New ]

has anyone noticed a pattern with the discharing after connecting it to a pc via usb?

twice now i feel that its been involved.

 

short version: gopro 7 sucked on holidays. since i got back ive been unable to repliacte the issue. used it again recently, still flawless. copied footage off via pc usb cable. 2 hours later its so flat that it wont even charge.

GoPro
Posts: 28,439

Re: Hero 7 battery drain

[ New ]

Hi @andrewt067

 

After copying the files to your computer was the camera left powered on or did you turn it off?

I did a test with the HERO7 Black and observed that the camera is getting charged even when transferring files.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Hero 7 battery drain

[ New ]

:/ even if i left it on theres an auto sleep timer.

 

turn on. plug in usb. moved footage off via pc usb cable. unlplug. turn off (its at about 96%). 2 hours later it was so flat that it took 15 minutes on charge before any lights came on.

Tourist
Posts: 3

Re: Hero 7 battery drain

[ New ]

Having exactly the same issue. Go Pro is on newest Update 1.8 and SD Card is on supported list.

GoPro
Posts: 28,439

Re: Hero 7 battery drain

[ New ]

Hi @andrewt067 @strikerfpv

 

Try to take the battery out and see if the camera will still power off.

Check if you will be able to complete the files transfers without the camera turning off/disconnecting.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Hero 7 battery drain

[ New ]

I have experienced the battery drain issue twice so far. One thing that I have noticed is that in my case, it was after using the camera to reformat the SD card. I also noticed that it took longer for the camera to turn off when the card had just been formatted. Today I tried formatting, but took one photo before turning off the camera and did not get the same delay. I think that the camera may be having difficulty with interacting with the SD card until something has been saved. I need more time to verify that taking one photo or video fixes the problem, but so far, no excessive battery drain.

GoPro
Posts: 20,465

Re: Hero 7 battery drain

[ New ]

Thank you for sharing, @megasand57555. This is an interesting finding. Which SD card were you using? Thank you for sharing. Please keep us posted. 

Tourist
Posts: 2

Re: Hero 7 battery drain

[ New ]

The SD Card is a Sandisk. It's one of the newer, faster cards that is compatible with the GoPro. Yesterday I tried erasing the photos without formatting the card. I don't think the issue occurs if you just erase the photos. There must be a file on the card the camera is looking for and can not find until at least one photo has been saved. The tests I would do to try to reproduce this issue would be to go to settings > reset > format card and then turn the camera off to see if the battery drains. If this does cause the battery to drain, I would try deleting content by going to the view captures page, selecting the content grid view and selecting delete all. I would also try formatting the card in a non GoPro device to see what happens in that case.

Tourist
Posts: 6

Re: Hero 7 battery drain

[ New ]

I troubleshot the battery problem for 8 weeks.
I bought a new battery; problem still exists.
Finally I used an irrational solution.
I sold the GoPro. Bought a DJI Osmo Action.
Problem solved.
I can finally shoot my action videos in peace.

Disclaimer: I am not paid to do this. I am just a regular user of an action cam.

Action.jpg
Tourist
Posts: 6

Re: Hero 7 battery drain

[ New ]

I troubleshot the battery problem for 8 weeks.
I bought a new battery; problem still exists.
Finally I used an irrational solution.
I sold the GoPro. Bought a DJI Osmo Action.
Problem solved.
I can finally shoot my action videos in peace.
Disclaimer: I am not paid to do this. I am just a regular user of an action cam.

Action.jpg
Tourist
Posts: 6

Re: Hero 7 battery drain

[ New ]

I troubleshot the battery problem for 8 weeks.
I bought a new battery; problem still exists.
Finally I used an irrational solution.
I sold the GoPro. Bought a DJI Osmo Action.
Problem solved.
I can finally shoot my action videos in peace.
Disclaimer: I am not paid to do this. I am just a regular user of an action cam.

Explorer
Posts: 13,055

Re: Hero 7 battery drain

[ New ]
@i9889
Only six post and all repeat post promoting a DJI camera that is inferior to GoPro's LAST YEAR model camera. Yeah, sure, your "disclaimer" is trustworthy.

Sorry to hear the DJI Osmo Action isn't selling well, but with it's
FORCED registration through DJI app just to use the camera, overcropped stabilization, poor exposure balance, lack of stabilized 1080p/120fps, no 4:3 stabilization, lack of GPS, no live streaming, lack of HEVC, lack of Hyperlapse, complete LACK of Superview, front screen condensation issues, live preview lag, multiple reports of just failing to turn on or work, lack of motion sensors, front screen time out (would have been better if they just put a mirror on the front), front screen vulnerability (hope your not using it as an action camera...one hit by a rock - ouch!), and from the DJI forums, "un responsive voice contro....unable to turn rear screen on after turning it off....setting up time lapse and using voice to start recording for it to actually start recording in normal video mode...superdooper lag",

Enjoy your camera.

BTW: I don't have battery issues. Neither do my brother in law, my son, my neighbor, my co-workers, the people I surf with,the people I bike with, and the vast majority of people who own GoPro.

Sorry to hear you purchased an inferior camera and didn't wait 10 more days for the HERO8 Black.
Hiker
Posts: 76

Re: Hero 7 battery drain

[ New ]

I thought it's only the Fusion 2 that will be published on Oct 1st.

But back on topic: it's really weird, that some people have no problems at all. I had several cameras and switched every other component too. Amazon reviews also show lots of customers with problems. I believe you that your camera works fine, but what is the difference? Hardware? Use case? I love the quality of the footage, stabilization is top notch, but the problems drive me insane.

I was on vacation this week and found out additional to the battery problems that using 4k with 50 fps locks the camera instantly with a black screen when pushing the record button. Couldn't use that mode and had to shoot with 2.7k.

Explorer
Posts: 13,055

Re: Hero 7 battery drain

[ New ]
In the announcement video on gopro.com the very first image is clearly a HERO8 and then a different camera with a front screen is briefly shown (Fusion 2/MAX). Both, along with possibly other lower priced cameras, should be announced on Oct 1st.

Although many people argue against this, I have found considerable performance differences depending on the SD card being used (even when using different cards of the same manufacturer, model, and size). For example, there was a time that I was having some freezing issues, which I reported on this forum (I mention this to point out that everything I post isn't with Rose-colored glasses). I have several SanDisk Extreme v30 cards and often swap them out when uploading video or when a card get full. It took me awhile to figure out that it was one particular card that was giving me issues because it seemed random and would usually only happen after about 20 minutes of recording. I marked the three cards that I was using (#1, #2, #3) and after about a week was able to identify that it was card #1 consistently giving me issues. Ever since I stopped using that card, no issues.

I can't absolutely say that it is just the card in every case, but it is certainly something to look at.

Other than manually updating, which also seems to help some, periodic FULL (not Quick formats in the computer followed by a format in the camera, and also periodic factory resetting seems to keep the camera performing at it's best.

Additional recommendations that seem to give good results:
Lock your camera to either UP or DOWN (if filming upside down)
Turn OFF Auto Low Light
Format your SD card in the camera before every shoot
Check the Date and Time before every shoot and sync to the app on your mobile device if it is off.
Use a dual charger to charge your battery and don't store the battery in camera for prolonged periods of time (Date and time will become incorrect so be sure to sync to app before use)
Contact GoPro Support if you continue to have issues.
Tourist
Posts: 14

Re: Hero 7 battery drain

[ New ]

All the advantages of the GPH7B over DJI's are worthless if the camera itself is not reliable.  I've dealt with the reliability problems of the GPH7B for months (tried numerous units, batteries, mem cards, etc), there are numerous 'theories' on how to fix it, but nothing is for sure, it may or may not help (help, not solve).  Then I bought the Osmo Action camera and problem solved, I no longer have to wonder if the device will turn on or not.  Yes, GPH7B is better than the Osmo (not by far), but if you take into account reliability, then it is no brainer.  Reliability is everything, that's why we cannot live without house insurance, car insurance, etc.  I've lost several oportunities or recording videos when doing outdoor activities, even when having backup batteries (you put a fully charged battery in, and it allows you to record the first clip just fine, then an hour or more later, you find the battery drained when you try to record the second clip).  With the DJI camera, I don't even have an extra battery, the one that it came with is enough for the time video I record in one day.  

Explorer
Posts: 13,055

Re: Hero 7 battery drain

[ New ]
Except that there are increasing numbers of people stating that after several weeks of use, their Osmo Action just stopped working.

Yes, the GoPro HERO7 Black is better. Of course by how much is subjective based on what features are important to you, but better in any regard.

If you have a camera that works for you, that's great. I don't have a problem with that. I have a buddy I surf with that is perfectly happy with his original HD HERO from 2010. I know people using Yi and Sony cameras that are perfectly content as well. As long as you're capturing the moment and are happy with the results, good for you.

However, what those people aren't doing is being classless and trolling competitor sites promoting their brand as if people aren't able to do their own research. If I spent time over on the DJI forums posting my great HERO7 Black experiences on every post complaining about the Osmo Action and Osmo Pocket, then it would be pretty trashy of me as well.

For example, I had the Osmo Pocket. I didn't like it (but yes, I'm not locked into only GoPro products). I did make a few videos comparing the HERO7 Black to the Osmo Pocket, but I've never posted those, or my opinions, on a DJI forum. I do look at the DJI forums and see reported issues, but again, I don't post advertising or promoting GoPro. Especially not on DJI's own website forum.

And why don't I do this? Beyond it just being classless and trolling, I understand that most people in those forums have already purchased a DJI product. They've already done their research, and I'm sure they can continue to do so. I'm not dumb enough to try and day back on, "I'm just trying to help by letting people know my positive experience", or that somehow I'm doing some public service by informing people of their options.

Buying an Osmo Action that isn't as good as last year's HERO7 Black, just days away from the release of GoPro's next camera release, is stupid, in my opinion. But, if you've done so and are happy, great. Makes no difference to me personally. Posting and promoting that inferior camera on a GoPro forum and then arguing against push back by an obvious GoPro supporter (on GoPro's website forum), is just asinine.
Hiker
Posts: 16

Re: Hero 7 battery drain

[ New ]
I had before the Hero7 a Hero5 which worked perfectly. An year ago i've byed the Hero7 being atracted by the new stabilisation. Since then I have only problems.
I've changed since then 2 Hero7 and several SD cards. Sooner or later all combinations have this bug that the camera overheats and the battery gets emptied.

The 5Ghz wifi never worked since the channel used is hardwritten in the sw and in Europe that channel is not public.

Since a month now, the Gopro android app is not compatible anymore with android 10 and because of this i cannot connect to the camera anymore.

The Gopro Hero7 camera is a greate camera, BUT as long as it is working. If not, the Gopro support is useless and you cannot do anything about it.

I also bought a dji action and, although is not as good as the gopro, is far more stable overall. And the support the camera gets is much much much better.

I am not using the dji because the for my usecase the gopro is better, BUT i can barelly wait for the Action2.

After the 5 experience with Gopro i have to say that the H7 will be my last gopro.

The frustration of having to accept so many problems from the gopro does not worth the "better quality".




Explorer
Posts: 13,055

Re: Hero 7 battery drain

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@bogdanu2 

So, I take it this was your farewell letter.  

 

 

 

Bye.

Sightseer
Posts: 1

Re: Hero 7 battery drain

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I just got my first GoPro Hero 7 yesterday night charged to 100% and in the morning it was 0%. I was about to call the seller saying the camera battery is faulty and I want to return it. When I saw this post I realised that I am not the only victim ☺️
Tourist
Posts: 8

Re: Hero 7 battery drain

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@savindrasi1 wrote:
I just got my first GoPro Hero 7 yesterday night charged to 100% and in the morning it was 0%. I was about to call the seller saying the camera battery is faulty and I want to return it. When I saw this post I realised that I am not the only victim ☺️

I believe I have the solution (for me at least), but i haven't yet narrowed down the cause.

Every time it has been on charge, or plugged it into any USB source, I assume it is about to bug out. So I remove the battery completely for a couple of minutes to completely kill it and put it back in.

So far my tests are quite unscientificic using anecdotal evidence, I haven't used the gopro much in the last couple of months to difinitively prove it, but I believe it has solved the problem.

 

as others have previously mentioned, as a precaution I also have wifi and bluetooth and screen rotation disabled too.

Tourist
Posts: 5

Re: Hero 7 battery drain

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The August 2019 firmware update solved my battery issues. It only took 7 months from the time I bought the camera. My guess is they ignored the 7 until the 8 was ready. The worse thing is they have never admitted to this problem. Even in the release notes for the firmware.

So for the GoPro employees that post their nonsense blame-the-sd-card crap — shame on you. You are liars.
Hiker
Posts: 76

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I think it‘s just a coincidence that it solved your problems. 1.80 made the problems with my Hero 7 even worse. In fact it froze after every single use compared to once a week with the former versions.
Nomad
Posts: 110

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The battery drain is still not solved.

Both my hero 7 cameras have it. Both on V1.8.

Just got a new one under warranty because one was not charging anymore.

It looks new but has the name sophies gopro and just drained it's batterys 2 times in one day.

Just did updates again on both camera's to see what happens.

My hero 6 does not have this issue ( it's my best gopro )

It is really disappointing that this issue is still there.

 

Tourist
Posts: 12

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@foggybeach8632, Very disappointing for me too.
My Hero7 Black has been replaced too but it didn't solve the battery problem when it's switched off. I tried everything possible but I think it's a hardware problem.
I never had a trouble with my old Hero2, 3+ and 4. I regret that I sold my Hero4 to buy the 7 Smiley Sad

GoPro
Posts: 28,439

Re: Hero 7 battery drain

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Hi @vindav09

 

Please reach out to our Support Team to follow up with your concern.

You may contact them through https://gopro.com/help/ContactUs

 

Thanks!

Ej