Re: Hero 7 battery drain

vindav09 · ‎02-03-2020

Hi @aragon1006 ,

I already did it several times.
I purchased the Hero7 in January 2019. In February I contact GoPro support Team and after several tests, they decided to replace the camera.

The new camera had the same problems. I contact the Support Team again. They asked me to do the same tests than the first time, that I already did, of course, to manually update it, to disable everything but it was still the same. The guy told me it may be the battery or the SD card. They sent me a new battery and I bought 2 new SD Cards (Lexar and Samsung, I had SanDisk Extreme). The problem was still the same.
Last summer I send again a message to the Support Team. I never got an answer. Last September I sent another message, I received the automatic answer that I will be contacted soon but nobody never called me or replied to my email.

So I start to be hopeless about GoPro.

superbluff0475 · ‎02-03-2020

Get rid of the GP7, those drained battery issues will never go away. I got the GP8 for 3 months already and I have not seen any unexpected dead battery.

nikuta · ‎03-03-2020

I just buy GoPro 7 black few days ago. Battery full, fw 1.9, all connection off, and other setting. Battery is dead after 1-2 days with camera OFF. THis issu is still. This is first and at the same point last GP camera which I bought. Probably I will return this camera to the shop. It is not a cheap "toy" with so big issue.

jayr3438 · ‎03-03-2020

Hi @nikuta,

Please try to install new camera firmware manually then make sure to turn off Wi-Fi and voice command when not in use or before turning off the camera.

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

-Jay

nikuta · ‎04-15-2020

OKi I did all what you told me, Instal software from SD, disconnect communications, Turn OFF voice control. I've tested camera for a while and what I see, is that that not only voice control drain battery. The second problem is Fast Capture. It's drain a battery too when camera is OFF. What the hell. You have to turn OFF almost all options in camera to stop camera from brain battery when it's OFF.

This is the first and last GoPro Camera (or other product) which I bought. It's not a cheap camera. You products are long on the market and should be polished, software without problems, bugs (this big ones). But what we get is camera overheats, drain battery even when it's OFF, fast drain battery even without recording. (recording is unacceptable).

Sorry but I will say this, your product is weak, problematic, with huge bugs. I really regret that I buy this camera.

nickd1407 · ‎04-15-2020

Yes the hero 7 camera is junk, i returned 3 for a refund, support is appauling. I replaced with three DJI osmo action camera they are perfect and i have never had a problem with them

nikuta · ‎04-15-2020

I really wish to refund this camera, but I have it for 2 mounts and buy some accessories for them too :(

vindav09 · ‎04-15-2020

Mine has now been replaced 2 times, so it's the third Hero7 Black and I still have the battery problem.

But I noticed something.
Without SD-card inside the camera, the battery doesn't drain at all when the camera is off. I did the test for a week, switching on and off at least once a day. And after a week it was still over 90%.

Then I inserted the SD-Card and I noticed 2 things.
When I switched off the camera if the rear red LED and beep came almost immedlatly after presing the power button, then the battery alsmost doesn't drain. The day after when I switched it off, it was still over 90%.
But if the rear red LED and the beep come several seconds (can be more than 10 sec sometimes) after pressing the power button to swicth the camera off, then I'm sure that if I switch it on 1 hour or even 15 minutes later, the battery wil be dead. At the same time, the camera will stay very hot when it's switched off.

I tried different brands and models of SD-cards and it's all the time the same. I even tried to format the card inside the camera but it doesn't change anything.

But it's funny that the technical support doesn't want to admit it and listen to it. They just ask to manually update the camera, do some recording tests and in the best case they will exchange it.

I haven't used mine for a month now and as soon as I can, I will try to sell it and buy the Osmo Action.

fishycomics · ‎04-15-2020

The DJI Osmo Action. is a great camera on its own. Only issues I came about the camera was. Battery exhaustion on any given turn on, camera shuts down. turned back on all normal, a random issue with FW 1.05.00 , after that fw the issue subsided. the issue would pop on a few times or a few days later, never know when,

the latest fw 1.08.00.10 livestream was just offered, and htey got facebook correct, youtube, you need to manually set the manage page up, its always log in, resign in and hotspot is hit-n-miss, it is what it is.

the Latacy is nearly gone on 60f.

and Many complained by saying Rocksteady Sucks, it's crap, let us revert firmware I hate it, and when you ask these people for Proof, they CLAMMED UP! no need for proof.

gopro is the better if asked maybe not the Hero 7 of some.

For the Battery drain wit hteh card insertion, pay attention to the led blinks, is it one, or two? does it means something "GoPro"???? did they answer , while they monitored, We'll let our team Know, and that will be as far as it goes. Go to DJI get the same reply, etc,, Just make sure you enjoy the camera either way.

foggybeach8632 · ‎04-15-2020

The Hero 7 was and is the most unstable hero camera out there.

The problem is the SD card.

You need the to use the prefered ones for sure with this one.

Also you need to format the SD card from time to time first with your PC and after inserting it again in the camera reformat it again.

This mostly prevents the battery drain. The moment the draining start again, just reformat again like described above.

Gopro device are descent camera's however, gopro's pain in the ass is there software and this includes there firmware updates.

I don't think you are better of with the DJI osmo action.

And the gopro support is one of the best imo.

I now have the hero 6 which has no issue at all, the 7 which I need to format from time to time, the 8 with no issues and the max also with no issues.

All using the sandisk extreme V30 cards.

Greets

fishycomics · ‎04-15-2020

Diff wit hte DJ they will repair your product. warranty or not

GoPro they will warranty once over its Over

find a sd card that works otehr then a sandisk.

vindav09 · ‎04-15-2020

@foggybeach8632 wrote:
The Hero 7 was and is the most unstable hero camera out there.
The problem is the SD card.
You need the to use the prefered ones for sure with this one.

It's what I did and still doing. Now I have the Samsung 64 EVO Plus and the SanDisk Extreme 128 GB V30. I also tried a Lexar and Sony. I had the problem with all of them.

Also you need to format the SD card from time to time first with your PC and after inserting it again in the camera reformat it again.
This mostly prevents the battery drain. The moment the draining start again, just reformat again like described above.

What I also do but I really miss my Hero 4, I never had a single problem and I sold it to buy the 7 :(

bompelbob · ‎04-15-2020

What I also do but I really miss my Hero 4, I never had a single problem and I sold it to buy the 7 :(

Yeah, I still use my Hero 4 to this day because of this mess. The 4 turns reliably on even after a month. Every time. H7 doesn't.