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Hiker
Posts: 10

Re: Hero 7 battery drain

[ New ]

OMG, Im sorry.. Was I outta line? Yeah, great support! Keep sending out new units and batteries, and after that dont work, finally admit theres a problem! Just beyond the return window too! Ok, great support! 

Hiker
Posts: 19

Re: Hero 7 battery drain

[ New ]
Yes appalling Support.
First bought direct from GoPro kept giving the same answer. Manually reinstall software.
Sent back and it took them nearly three months to refund.
2nd and third from John Lewis. They replaced twice, both had battery drain, locking issues and live streaming issues. But good to
Hear at least someone had one that worked!
Tourist
Posts: 4

Re: Hero 7 battery drain

[ New ]

SIMPLE PROCESS TO STOP BATTERY DRAIN

1.- Charge your camera at 100% and Disconect from USB cable,

OR PowerOff your Hero 7

2.- Open de battery cover and pull out the battery for a few seconds, then put it again, close the Battery Cover.

You will see a little flash of red ligth

 

IF YOU STORE your camera in this condition the battery IS NOT DRAIN.

 

CONCLUSION:

If you charge or use the camera and shoutdown, ALWAYS the camera is doing "samething" even is OFF,

but if you pull out the battery, the "ghost process" go down and Battery Hero 7 is NOT DRAIN.

 

Not a Real Solution, but IT IS WORK !!

Tourist
Posts: 4

Re: Hero 7 battery drain

[ New ]
Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Tourist
Posts: 79

Re: Hero 7 battery drain

[ New ]

Hey Don't mean to be rude but this is not a solution and I can confirm it might seem to work for you but it does not the drain issue is random it can happen anytimeThe led flashes every time a battery is  inserted and obviously if you pull the battery the camera won't flatten it

Cheers,Brent

Tourist
Posts: 4

Re: Hero 7 battery drain

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I agree with you, it is not a real solution.

The real solution will came with a Firmware Update

Adventurer
Posts: 13,684

Re: Hero 7 battery drain

[ New ]

 when the sd card is placed in the Led flashs.

Tourist
Posts: 10

Re: Hero 7 battery drain

[ New ]

Hello, it looks I'm on board with other "lucky" users.

Same issue - with everything OFF and 1.7 FW the battery drains in one night. 

My situation is even worth - I do not have official support in my country so I can not send them even email.

I have to inform all my friends and subscribers to switch to another brand (sony) to be on a safe side.