04-21-2019 08:00 AM
@ryoga2k - Thank you for the details you provided. If you haven't yet, you may also run a short record time test to determine battery integrity. There are instructions here . Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and having the camera firmware manually updated, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs .
@milosstepanovic - We see that you have contacted Support again to report that although the battery on the replacement camera does not drain to zero anymore, it still drains fast. You may do the same run time test above, and if the battery life is still not right, our Support team will be glad to assist further. You may use the same case number that you were given.
@bogdanu2 - Check if the battery life of your camera is at par with the expected battery life of the HERO7 Black camera. We are not able to pull up any record of your contact with Support. Should the issue persist, please engage our Support team. Thanks!
04-21-2019 08:09 AM
04-21-2019 08:21 AM