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Tourist
Posts: 1

Hero 7 battery blocked

I receive my hero 7 today, after a full charge of my first battery, I wanted to put the second one to charge. But, i can't remove the battery from the gopro ! When I pull on the strap, the battery comes out a few millimeters but no more ...

GoPro
Posts: 2,970

Re: Hero 7 battery blocked

Hi @xx-parks-xx,

 

Please try to insert the battery again and pull it. 

 

It might be a little bit hard to pull for the first time but if ever it's stick please let us know.

 

 

Thanks,

-Jay