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Tourist
Posts: 2

Hero 7 back screen is Black

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The back screen won’t turn on. I tried removing the battery. Made sure the sd card was in the correct spot. Downloaded latest software. Nothing is fixing it.

Accepted Solutions
GoPro
Posts: 13,009

Re: Hero 7 back screen is Black

[ New ]

@reganb76832, sorry to hear about the issue. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 25,269

Re: Hero 7 back screen is Black

[ New ]

Hi @reganb76832

 

Thanks for trying to troubleshoot the issue.

What as the last activity done with the camera?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs to move forward with your concern.

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej

Tourist
Posts: 2

Re: Hero 7 back screen is Black

[ New ]

The last time that the screen worked was Feb 2020. I used it again March 2020 but the screen was black so I used my phone as a monitor.

GoPro
Posts: 13,009

Re: Hero 7 back screen is Black

[ New ]

@reganb76832, sorry to hear about the issue. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.