05-15-2020 06:22 PM
05-22-2020 10:54 AM
@reganb76832, sorry to hear about the issue. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.