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Tourist
Posts: 2

Hero 7 back screen is Black

The back screen won’t turn on. I tried removing the battery. Made sure the sd card was in the correct spot. Downloaded latest software. Nothing is fixing it.
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GoPro
Posts: 17,779

Re: Hero 7 back screen is Black

Hi @reganb76832

 

Thanks for trying to troubleshoot the issue.

What as the last activity done with the camera?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs to move forward with your concern.

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej

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Tourist
Posts: 2

Re: Hero 7 back screen is Black

The last time that the screen worked was Feb 2020. I used it again March 2020 but the screen was black so I used my phone as a monitor.

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GoPro
Posts: 8,627

Re: Hero 7 back screen is Black

@reganb76832, sorry to hear about the issue. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.