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Tourist
Posts: 4

Hero 7 and samsung 4k tv connection problems

Okay, asking for a whole skydive dropzone, since we all have these problems and already contacted samsung support and they said the problem is with gopro, so here I am!

We have multiple different TV's and multiple different action cameras around. With our brand new samsung 4k tv and gopro hero 7 HDMI connection we have problems. When you connect the camera to the tv, camera screen shows that display mode correctly, tv recognises that something is connected but still says "no signal". If I disconnect the camera it says "connect the input cable" (or something like that).

Not to make this matter any easier, if we wait for while, like 30 seconds, the picture finally comes to the tv (sometimes) and works well.

With other tv's the hero 7 works at rhe dropzone and other cameras (like hero 6) works with that samsung 4k tv. So what in the love of god might be the problem?
GoPro
Posts: 7,572

Re: Hero 7 and samsung 4k tv connection problems

Hello @grayridge53682. Have you been able to try with different microHDMI cable, or a different HDMI port on the TV? Which HDMI output have you set on the HERO7 Black camera? 

 

Depending on what you would like to show or access, make sure that the correct HDMI Output is set. To do this, tap Preferences > Input/Output > HDMI Output, then choose one of these options:

• Tap Monitor to see your camera’s live preview with the icons and camera info that you usually see on the touch screen.

• Tap Live to see the live preview without the icons and camera info

• Tap Media to play back photos/videos on the camera.

 

If you haven't yet, update the camera to the latest firmware. There was a new firmware released last week - see if this makes a difference. Download is available at https://gopro.com/en/us/update/hero7-black .  Let us know what you find out. 

 

Thanks!

Tourist
Posts: 4

Re: Hero 7 and samsung 4k tv connection problems

As I said all of our HERO 7's works with other TV's at the dropzone with no problem, so the output mode is ok.

 

We also have tried with another HDMI cable, and as I said, other cameras (such as HERO 6) works with that TV and that cable, so they're fine.

 

Going to have to try out the software update, gonna get back to you once I get to the dropzone during the weekend

GoPro
Posts: 8,949

Re: Hero 7 and samsung 4k tv connection problems

Sure @grayridge53682

 

Feel free to post back once you're done with the update.

 

Thanks!

 

Tourist
Posts: 4

Re: Hero 7 and samsung 4k tv connection problems

Yeah the camera firmware update didn't help. Different output modes didn't help, still same problem
GoPro
Posts: 8,949

Re: Hero 7 and samsung 4k tv connection problems

Thanks for trying @grayridge53682

 

To have this checked further, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Regards,

Ej

Tourist
Posts: 4

Re: Hero 7 and samsung 4k tv connection problems

So the only way to get help on this matter is to call from Finland (pretty spendy) or chat during the night local time (time difference)? That's the page where I got here to get help on this matter...