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Reply
Sightseer
Posts: 1

Hero 7 WiFi password

Have entered the WiFi password provided when asked and it continual says it is wrong.

How do we move passed this?
GoPro
Posts: 3,505

Re: Hero 7 WiFi password

 

Hi @fireyflame47488,

 

Try this.

 

Reset Wi-Fi or Wireless Connection of your camera.

After that Delete Wi-Fi SSID on your Phone and delete Bluetooth Device ID on your phone.

 

Let us know if that will work.

 

Thanks!

-Jay 

Tourist
Posts: 4

Re: Hero 7 WiFi password

Doesn't work for me. Did as instructed but I keep gettting the msg about wrong password.

GoPro
Posts: 7,868

Re: Hero 7 WiFi password

Hello @wizardlytube186. There are troubleshooting steps here that will help. If the camera reset does not work, a manual update will clear the issue. This step is part of the troubleshooting steps detailed in the article. Please have a go at them and let us know how it works out. Thanks!

Tourist
Posts: 4

Re: Hero 7 WiFi password

It worked!

But then it happened again, and again. It just won't stay connected and I have to redo the whole process.

GoPro
Posts: 2,868

Re: Hero 7 WiFi password

@wizardlytube186, are you using an Android device? If the camera gets randomly disconnected from the GoPro App check if you have the “Smart Network Switch” or “Auto Network Switch” is enabled on your mobile device's Wi-Fi settings. You can get the rest of the suggested troubleshooting steps here.

Tourist
Posts: 4

Re: Hero 7 WiFi password

No. I'm on an ios unit (iPhone X).

GoPro
Posts: 2,868

Re: Hero 7 WiFi password

@wizardlytube186, how often does it happen? How long does the camera stay connected before the connection drops? By any chance, do you have mobile data up while the GoPro is connected to your phone via Wi-Fi? Data signals can interfere with the communication between the camera and the phone.