Hero 7 White won't charge

[megawave28616]

Hello,

I have purchased a new GoPro Hero White but unfortunately it won't charge. Please can you advise what I do? The battery is empty.

[aragon1006]

Hi @megawave28616

Sorry to hear about the power issue on your camera.

Please go over the steps listed on this article:

HERO7 Will Not Power On

If it's still not turning on, please refer to the same store/channel you got it from.

You may also refer to our Support Team for assistance. 

https://gopro.com/help/ContactUs 

Thanks!

Ej

[megawave28616]

Hi Ej,

This did not work, my post was not about the go pro not turning on, it's about it not taking a charge. Bit disappointed that brand new and won't take a charge. Please can you provide an update?

Regards
Carl

[fishycomics]

what power chargers and or ports you tried.    If you can supply the rated Amperage to help the team out to better assist you?   Have you at least  tried a different  charger, and or type Cable.  

[megawave28616]

Hi fishy comics,

You are a legend, I was using my plug for my garmin watch, switched to a standard USB plug and hey presto. Thank you, can now film my wife with Turtles on her 30th birthday in Gili T. #lifesaver

[fireytree2435]

Hi all. I bought the hero 7 silver today and it would not charge. Red led wont stay on. Ive now used the cable supplied with an old usb plug and that seems to have done the trick. Will keep you posted on results