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Sightseer
Posts: 1
Accepted Solution

Hero 7 White won't charge!! Help!

So ive bought the hero 7 white and it will charge for between 2 seconds and 5 minuets but wont charge past 33% after that the red LED light goes off and it stops charging? 


Please help!! 


Accepted Solutions
GoPro
Posts: 10,651

Re: Hero 7 White won't charge!! Help!

 

Hi @spirytree16322

 

 

How are you charging the camera, is it via wall adapter or through a computer?

 

See if a manual update will resolve the issue. https://gopro.com/update/hero7-white

Let us know how it goes.

 

If it is the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 10,651

Re: Hero 7 White won't charge!! Help!

 

Hi @spirytree16322

 

 

How are you charging the camera, is it via wall adapter or through a computer?

 

See if a manual update will resolve the issue. https://gopro.com/update/hero7-white

Let us know how it goes.

 

If it is the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

Regards,

Ej