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Tourist
Posts: 8

Hero 7 White high video failure rate

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I'm having extremely high failure rates with my hero 7 White. I'm using the approved 128GB card.

I've tried 3 different cards and still seeing errors.

Any suggestions?
Tourist
Posts: 8

Re: Hero 7 White high video failure rate

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IMG_20190117_080626375_HDR.jpg
Tourist
Posts: 8

Re: Hero 7 White high video failure rate

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IMG_20190117_080602623_HDR.jpg
Tourist
Posts: 8

Re: Hero 7 White high video failure rate

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Also, any suggestions if the video files are recoverable?

 

I tried some free software and a couple things but so far I've no luck restoring the video files.

GoPro
Posts: 23,316

Re: Hero 7 White high video failure rate

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Hi @greencave36817

 

What specific error message are you getting?

What are the specifications of the SD cards used?

Were you able to update the camera?

 

We do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs.  I do recommend to reach out to the SD card manufacturer to further troubleshoot the SD card. 

 

Thanks!
Ej

Tourist
Posts: 8

Re: Hero 7 White high video failure rate

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It acts like it recording fine. When I stop recording it acts fine.

When I try to view it says "unable to preview"

When I download it says the file is corrupt. The size of the file appears to be correct
Tourist
Posts: 8

Re: Hero 7 White high video failure rate

[ New ]
 
IMG_20190117_143620505_HDR.jpg
Tourist
Posts: 8

Re: Hero 7 White high video failure rate

[ New ]
 
IMG_20190117_143913194.jpg