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Tourist
Posts: 2

Hero 7 Touch screen lag

[ New ]

Hi,

 

Hero 7 with the latest firmware (1.70), I find the screen doesn't respond very well when selecting or scrolling. I wonder if it's the glass protector installed but I also have a Hero 6 with the exactly the same glass and that responds super fast.

 

Or, maybe, it's normal that the new interface of the Hero 7 is slower than that of the Hero 6?

GoPro
Posts: 25,194

Re: Hero 7 Touch screen lag

[ New ]

 

Hi @baker99

 

How was the recent update done?

If it has not been done manually, please follow this link to proceed.

In most cases, re-flashing the software corrects any issues with the previous installation.

 

Let us know how it goes.

 

Regards,

Ej

Tourist
Posts: 2

Re: Hero 7 Touch screen lag

[ New ]

@aragon1006 wrote:

 

Hi @baker99

 

How was the recent update done?

If it has not been done manually, please follow this link to proceed.

In most cases, re-flashing the software corrects any issues with the previous installation.

 

Let us know how it goes.

 

Regards,

Ej


I install it manually and today I made a factory reset after... The interface seems a bit better but not as responsive as my Hero 6.

Sometime 2 options can be selected at the same time, highlighted in blue, a little weird.

GoPro
Posts: 25,194

Re: Hero 7 Touch screen lag

[ New ]

 

Thanks for trying @baker99

 

As this is not a usual behavior, there might be an issue on the touch sensitivity of the screen.

Please contact our Support Team to have this checked further.

You may reach them by phone or chat through https://gopro.com/help/ContactUs 

Let them know of the steps taken so far.

 

Regards,

Ej