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Hiker
Posts: 183

Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

[ Edited ]

Just updated my Hero 7 to Ver 1.80 and having "stop recording" issues while filming video in HD 1080.  This camera was purchased the first month the Hero 7 Black's were out and prior to this update, I've had absolutely little issue with the camera at all until now.  Revision: All cards are on the Approved List.

 

PROBLEM - The unit stops recording at 11 mins and 48 secs on every recording and have tried it on multiple occassions.  So far not one video will exceed that limit.  What's with this?

 

TROUBLESHOOTS - I've tried multiple brand cards (including Sony @danielr15 ) and multiple batteries (including GoPro and Kestar) and not one set of combinations will work.  Prior to the update any combination worked fine.  Further, all cards and batteries have only been used in the GoPro Hero 7 only and have never been formated or files removed via any other means other than through the camera.

 

Please help.  Appreciate any input because I have two big shoots that will use two of these cameras and they will not be accessible for over an hour and must record as two important cam angles.  I have no other camera options.  If necessary I will ask also is there a way to go back to the previous Firmware Version?

 

Thanks in advance to all who respond.  :-)

Hiker
Posts: 183

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

Further to this post, does anyone know how to force a GoPro Hero 7 Black to update Version 1.80 if you have the download AND you already have the updated downloaded to be installed AND you have already updated the GPH7 ?

 

Secondly, does anyone know how to force ones camera to update to the previous version before Version 1.80 and where to get that Version ?

Hiker
Posts: 183

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

Ok all.  I think I found the solution and you're gonna go . .  WHA ?!?!

 

Instead of contacting supplort, I went to this page which kinda described my situation . . "Short Recording Times"

 

https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times

 

After confirming that I already had everything right to the above, although not exactly following the list exactly, I just thought I did another record and like clockwork, at 11'48" the recording ended.  So, being the kind of testing scientist I am, I decided to start from the Top ONLY with the wrong micro SD Card; that is, one that is NOT on this list:

 

https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

.... plus a non GoPro battery.  Why?  I had suspicions about the update and the Stop Record, suspicions that are non card related.  I then followed the list otherwise, that is other than using the wrong card and a non-approved battery.  The results as of this writing . . . it went 1 hour and 10" before shutting off (probably due to heat maybe?)

 

I will make one last run with this same set up, again starting from the top of that list and we shall see how that turns out.  Again, just so everybody knows, it's a NOT recommended card and a NOT recommended battery (off brand).

Adventurer
Posts: 10,327

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

 GoPro will not offer a downgrade.  And the camera can be reflashed. All you need to do is the same as you did when you manually updated, if you did that.

 

I practice formatting the card in full once  every so often. then never, and format each time used only and ONLY when you saved your files.

 

 See if gopro  can offer some assistance on your situation or @danielr15 

Hiker
Posts: 183

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

[ Edited ]

@drdimento wrote:

Ok all.  I think I found the solution and you're gonna go . .  WHA ?!?!

 

Instead of contacting supplort, I went to this page which kinda described my situation . . "Short Recording Times"

 

https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times    . . . . . . .


EDIT:  Further to my above post (noted by the above partial quote) . . The reason for the stop recording in this test was, the battery was dead, I mean 0%.  So, now I'm going to go through the above steps as noted in the above post EXCEPT this time there will be a GoPro battery installed.  We shall see how this goes.  :-)

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Hiker
Posts: 183

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 UPDATE

[ Edited ]

@fishycomics & @danielr15 thanks for the downgrade info.  I kinda figured but wanted to ask anywho.  On the GoPro assistance, as of the moment, I will format the card every time I insert it, a simple thing to do and the first camera I actually didn't do that.  A habit of mine with my other two cameras is to format every insert and off load after each shoot.  So, simple fix if that's all the issue is.

 

After I run the GoPro battery and wrong card test, I'll put in the "correct specs" with a micro SD from the recommended list and a GoPro battery, again formatting the card after it's inserted.  Love this Hero 7.  This is actually the first burps I've had.  The lock thing I sort of understand, the thing was HOT and all electronic gear gets squirrelly when it gets hot.  My MacBook Pro gets sloooooooow when it gets hot.   My Canon 80D just shuts off like the GoPro.  The Sony I had got hot after mins, at least the Canon's and GoPro's take a while before they get that hot. 

Hiker
Posts: 183

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 FINAL UPDATE

Hi All.  Well, after numerous test and not one failure . . . I used the camera as was indicated earlier as an inconspicuous capture of an important pair of videos and well . . . the result was disasterous.  Here's the post on the final conclusion of my Hero 7 experience.....

 

https://community.gopro.com/t5/Cameras/Hero-7-Disappointment-Finally-Happened/td-p/382399

 

BTW, thanks for all the help and although my eyes were closed to the few lock ups and over heats, I did finally wake up.  Also, I continue to be shocked at why the battery life can't be more than just barely over an hour?  :-) 

Adventurer
Posts: 10,327

Re: Hero 7 Stops Recording @ 11'48" . . "after" Ver 1.80 FINAL UPDATE

Downgrades are online and personal it can not be offered on here like a copy ?