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Tourist
Posts: 1
Accepted Solution

Hero 7 Silver touch screen

The screen on my hero 7 silver is not working correctly. It is sporadically unresponsive. The camera itself works fine. It is just the touchscreen that is having issues.

Accepted Solutions
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GoPro
Posts: 19,657

Re: Hero 7 Silver touch screen

 

Hi @rabidkitten00

 

Sorry for any troubles caused. Kindly run a manual software update and see if this corrects the issue.

Please follow this link.

Instructions are listed after the serial number and email address page.

 

Let us know how it goes.

If it's still the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: Hero 7 Silver touch screen

 

Hi @rabidkitten00

 

Sorry for any troubles caused. Kindly run a manual software update and see if this corrects the issue.

Please follow this link.

Instructions are listed after the serial number and email address page.

 

Let us know how it goes.

If it's still the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

Regards,

Ej