Hero 7 Silver keeps restarting [ New ]

[swifthike3124]

I have a new gopro camera since 5 days ago and it restarts alone. I tryed making a manual update and with another micro SD Card but the camera keeps restarting randomly, sometimes when recording, sometimes when I'm in the menu.. It can hapen randomly 5 seconds after I turn it on, and sometimes 1 or 5 minutes later.

Thankas

[aragon1006 · Accepted solution]

Thanks for trying @swifthike3124

The best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the steps taken.

As this is a new purchase, you may refer them to the same store/channel you got the camera from.

Regards,

Ej

[aragon1006]

Hi @swifthike3124

The update may have not completed successfully.

Please go over the steps on this article.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs 

Thanks!

Ej

[swifthike3124]

Thanks for the reply

I have done the manual update two times and nothing, the camera keeps restarting in a random way, and now it started to show some weird lines when recording

[swifthike3124]

The lines are in the screen, like color horizontal lines that cover all the screen and when I play the video they are there too

[aragon1006 · Accepted solution]

Thanks for trying @swifthike3124

The best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the steps taken.

As this is a new purchase, you may refer them to the same store/channel you got the camera from.

Regards,

Ej