06-24-2019 05:31 AM
06-24-2019 08:22 AM
06-24-2019 04:27 PM
Thanks for trying @swifthike3124
The best path forward is to reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please let them know of the steps taken.
As this is a new purchase, you may refer them to the same store/channel you got the camera from.