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Tourist
Posts: 1

Hero 7 Silver cracked lens

Hi there,
I purchased a GoPro Hero 7 Silver around 4 months back and just took it on my first trip to Europe. I had a slip on a hike and fell on landed on my side - with my GoPro in my pocket and my lens screen has cracked - right over the lens so any photo taken now has a giant blur through the image, completely removing the ability to take any shots with it.
Since then, it has also frozen on the USB Connected screen on the back whilst attempting to upload photos.
Is there anything that can be done?

Thanks

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Explorer
Posts: 12,853

Re: Hero 7 Silver cracked lens

Do you have GoPro Plus?
If you live in one of the countries listed in this article, then you can get up to two camera replacements per year, even for accidental damage. GoPro Plus is free for the first month, so even if you don't have it, it's worth signing up.

 

If (once) you have GoPro Plus, contact the GoPro Support Team via chat using the same email and they can help you out.

 

 

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Adventurer
Posts: 11,688

Re: Hero 7 Silver cracked lens

call gopro, last resort always work.  good luck in the  options they give, you never know, and glad you are alright.