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Sightseer
Posts: 1

Hero 7 Silver - Will not charge

I have a Hero 7 Silver that is less than a month old.  When I first got the camera I did not have any trouble, however, in the last week the camera will no longer accept a charge when I plug it in.  I have tried multiple chargers, including a wall outlet charger, USB from a PC, and even a portable external battery pack with no success.  When plugged in the battery icon display on the touchscreen shows that the battery is charging, however, the battery life percentage only goes lower and eventually turns the camera off.  I am planning to return this product if I don't get this resolved soon.

GoPro
Posts: 12,092

Re: Hero 7 Silver - Will not charge

Hi @nedg5347

 

Sorry for any trouble caused.

Please try the steps on this link.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.
 

Thanks!

Ej