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Sightseer
Posts: 1

Hero 7 Silver (New) Lens Fogging

[ New ]

Hi All. 

I cant get hold of GoPro support so thought this would be a good place to start.

 

Bought a Gopro Hero 7 Silver This August, mostly to use in water with mates when surfing. I have used a couple of times and when I go in water within 10 -15 mins the bottom of the lens fogs.

 

Does anyone know what might be causing this? Does it sound like a fault? As everything is built in its hard to know what to do.

 

Hoping someone can provide some advise because at the moment the gopro cant be used and is pretty useless and impacts image and video quality. 

 

Thanks in advance!!


Accepted Solutions
GoPro
Posts: 18,813

Re: Hero 7 Silver (New) Lens Fogging

[ New ]

Hello, @vickyh74441. Lens fogging could be due to the variations in the ambient temperature where the camera is used. Ensure that the camera is in a dry, clean area. Leave both the Side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air-conditioned and/or low humidity environment (<50% humidity) until signs of fogging have dissipated. If you continue to observe the issue, our Support team will be able to help with further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

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All Replies
GoPro
Posts: 18,813

Re: Hero 7 Silver (New) Lens Fogging

[ New ]

Hello, @vickyh74441. Lens fogging could be due to the variations in the ambient temperature where the camera is used. Ensure that the camera is in a dry, clean area. Leave both the Side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air-conditioned and/or low humidity environment (<50% humidity) until signs of fogging have dissipated. If you continue to observe the issue, our Support team will be able to help with further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.