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Reply
Tourist
Posts: 5

Hero 7 - Problem or normal?

Hello everybody,
unfortunately I have some problems with the Hero7.


Problem 1:
The photos have a very poor quality. Especially the RAW images are extremely noisy. The JPG images of my old Hero4 are better!
L Here are two screenshots of JPG and RAW in comparison. The RAW is unprocessed in this case.
It can hardly be edited in the RAW because of the poor quality.


Link:
https://my.hidrive.com/share/3shdu1jy9z#$/

Problem 2:

RAW audio in video mode. RAW Audio creates WAV files. Unfortunately, these are always 1-2 seconds shorter than the video and thus unusable. GoPro allegedly does not know the problem.


Link:

https://my.hidrive.com/share/4.7kqsqqbh



What I tried:
- Update manually via the SD card
- Reset to factory settings




Thanks :-)

GoPro
Posts: 4,036

Re: Hero 7 - Problem or normal?

 

Hi @hendrikd37,

 

 

May I know the settings you're using?

Also I just want to know if you have superphoto enabled and protune: On? 

 

Please let us know. 

 

 

Thanks,

-Jay 

Tourist
Posts: 5

Re: Hero 7 - Problem or normal?

Hi,

yes - i use protune with mediuem sharpness and iso max 800.

SuperPhoto is disabled

Tourist
Posts: 5

Re: Hero 7 - Problem or normal?

And without protune the cam uses iso2000-2500 in daylight - this is studid!

the fotos are completely unuseable without protune

GoPro
Posts: 4,036

Re: Hero 7 - Problem or normal?

 

Hi @hendrikd37,

 

Understood, Please contact our customer support team for assistance. 

 

They might be able to assist. https://gopro.com/help/ContactUs

Just prepare your serial number and proof of purchase.

 

 

Regards,

-Jay

 

Tourist
Posts: 5

Re: Hero 7 - Problem or normal?

for which problem?

 i contact the support for the problem with raw audio ... today after 5 days i have no reply

.. case number #05200431

GoPro
Posts: 4,036

Re: Hero 7 - Problem or normal?

 

Hi @hendrikd37,

 

They won't be able to send an email. 

You can contact them again for follow up. 

 

Thanks,

-Jay

Highlighted
Tourist
Posts: 5

Re: Hero 7 - Problem or normal?

Can anyone test this with his hero7?

maybe its normal because of the voicecontrole. to stop video i say "gopro stop". Maybe the raw audio stops early?!