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Tourist
Posts: 4

Hero 7 GPS reset

Hi
When im base jumping, the camera often has wrong gps data on exit. Says to high exit altitude. So when i land its still says im like "300ft" over ground. How do i reset the gps? Turn on and leave camera on landign spot for a while? Or is it resetting when im turning on/off the gps on camera? Never figured it out..

GoPro
Posts: 7,602

Re: Hero 7 GPS reset

 

Hi @kimg1840

 

Is this happening to all recordings?

Have you tried resetting the camera to its factory settings?

Would you mind sharing a sample file so we can assess the issue further.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 7 GPS reset

All recording ive had has had wrongt altitude.

Yes recently I did factory settings because camera frose sometimes when pushed to stop recording and wouldent turn on unless i took battery out, waited a few seconds and then in again.


Here is one of my recent jumps last weekend.

RAW: https://www.dropbox.com/s/kv1pe8m9kddhgnn/3-2-1%20base.MP4?dl=0

With gps added: https://www.dropbox.com/s/4oqw7pj96112l2k/GX015157-2.mp4?dl=0

GoPro
Posts: 7,602

Re: Hero 7 GPS reset

 

Thanks for sharing @kimg1840

 

Just to ask, is the area where you landed also an elevated spot?

 

Regards,

Ej

 

 

Tourist
Posts: 4

Re: Hero 7 GPS reset

Yes its not sea level.. So the gsp only calculates from sea level altitude?
On this clip i actually turne on the gps at a higher altitude on the road where my car is parked on the video. 
So i was expecting -ft when watching.

GoPro
Posts: 7,602

Re: Hero 7 GPS reset

 

Hi @kimg1840

 

Adjustments can be done post process.

See if the steps listed here will help.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 4

Re: Hero 7 GPS reset

So im not able to do this since dashware wont let me create a new calculator or reach the collum mappings.
If i create a new profile everything dissapears and the help articel is very shorten down do I dont understand.

So the altitude is always sealevel nomatter what and there is no possible way to change that on the gopro og reset it on a level? And if i got to change the altitude on dashware I then wont be able to youse quick app? 

GoPro
Posts: 7,104

Re: Hero 7 GPS reset

Appreciate you going through the recommended steps. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to assist you with further troubleshooting. You may reach them by phone or chat.