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Sightseer
Posts: 1

Hero 7 Freezing, Recording black screen, Not turning back on

I have had problems on a number of occassions with my Hero 7 Silver not turning on when holding down the power button, the screen freezing once it is turned on, or telling me it's recording and the screen tracking, but then when I review the recording, it's just X seconds of black with no audio. I am using an approved PNY 128GB microSD for 4K. This happens when shooting in 4K or 1080p and I've adjusted different settings and updates with no luck. Is my SD card too big, despite it's recommended use? Any other ideas? 

GoPro
Posts: 12,088

Re: Hero 7 Freezing, Recording black screen, Not turning back on

Hi @jessicab06056

 

Please try doing a manual update. https://gopro.com/en/us/update

If it's still the same, our Support Team should be able to help you.

https://gopro.com/help/ContactUs

 

Thanks!

Ej