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Reply
Hiker
Posts: 61

Re: Hero 7 Freezes - 2nd replacement

Hopefully.

I want a working camera as for what it does it is still be best on the market in this form factor. 

 

I do not know what interactions everyone else has had with GoPro and what evidence everyone has been able to provide them, but this vidoe makes it very clear, and undeniable, that an issue exists. So if it allows them to focus on some hardware issue (cause others don't seem to have this issue) or firmware, which should be an easy fix, then we all win...IF GoPro CHOOSES TO DO SOMETHING ABOUT THIS!

Adventurer
Posts: 9,722

Re: Hero 7 Freezes - 2nd replacement

I do wish tyou the Best if this issue ever gets resolved.   only a select few may pop up with it.  Been there done that and seen gopro  simply let things slide liek the Quick capture and promic adapter 6 months later  its 3 to  4 years  the problem is clearly in the camera. if it is  or not. good luck

Hiker
Posts: 61

Re: Hero 7 Freezes - 2nd replacement

So...camera number 4 on it's way. "I give you my personal assurance the replacement will work as we have great quality testing".

 

HA HA HA HA HA HA HA

 

Stay tuned for testing results of camear 4 in about 2+ weeks as that's how long it will take to ship this one back, their receiving department to receive/put it through their system the FORTH to be shipped.

Adventurer
Posts: 9,722

Re: Hero 7 Freezes - 2nd replacement

keep usall posted?

Hiker
Posts: 61

Re: Hero 7 Freezes - 2nd replacement

So warranty replacement #3, or cameara #4 in hand. The good news is freezing does not appear to be a problem. I've set low light to Auto and off. I've set stabilization to Auto and Off. I've set Landscape Lock to Up, Down and off. I've had a SD card installed and removed. I cannot get this thing to freeze. I WILL KEEP TESTING.

 

On another note, when I tried to connect it to the Android GoPro App the app said I needed to update camera firmware. This is odd since the last two cameras came with version 1.70 already installed so they apparently sent me an older camera. After the firmware update I was unable to change the cameras name and had great difficulty connecting to the GoPro app. I eventually chatted with support FOR 90 MINUTES. It was a truly horrible experience. I can't believe everything that wanted me to do. Film yourself pairing the camera to the phone's GoPro app so we can see exactly what you're doing. I kinda get it but if this thing is so difficult to pair then their UI is a horrible design. So I had to have THREE cameras in front of me to get all of this done; the GoPro, my phone and a pocket camera. I ended up disconnecting from the chat as I felt I wasted enough of my time. 

 

After closing the chat I continued to play with the camera. I noticed the "reset to factory" setting in the camera. I reset the camera and went through a new setup. VOILA! It connected the first try and I was able to change the cameras name. WHY WASN'T THIS THE FIRST THING THEY SHOULD HAVE ME TRIED?

 

A few oddities: (a) the camera seemed to power itself off way earlier than the 15 minute setting. Pressing the power button didn't turn it back on. I had to remove the battery to get it to power back up. (b) Sometimes it doesn't want to connect to the phone. If I power them both off/on I am able to connect. (c) I can't get this thing to freeze up. Yes, and oddity :-O

 

In the end I'm not sure if this is a perfectly functioning camera. I will keep testing.

Hiker
Posts: 32

Betreff: Hero 7 Freezes - 2nd replacement

Highlighted
Hiker
Posts: 61

Betreff: Hero 7 Freezes - 2nd replacement

I received the 3rd replacement in 3 months, all due to freezing. I think I am happy to report I finaly got a good one. It worked perfectly today on a 2 hour MTB ride recording 20 clips with no freezing.

 

KEEP SENDING THEM BACK FOR WARRANTY REPLACEMENT UNTIL YOU GET ONE THAT WORKS!

 

And if this one freezes it will go back too.

Hiker
Posts: 61

Betreff: Hero 7 Freezes - 2nd replacement

I am at my wits end. I purchased the original camera on Feb 2, 2019. Now, on May 16 I am on the 4th camera, the 3rd replacement, all due to camera freeze. Yes, I reported a few days ago that this camera was finally working. On it's 2nd outing I was never able to get a single recording. I had to pull the battery 5 times before I finally put it away. 

 

I just called GoPro and after 4 non-functioning cameras I requested a refund, realizing I will lose the Hero 3 I sent in on their Trade-up program. I was told I am now more than 30 days since the original purchase date and a refund will not be provided. WHAT? I'VE NEVER HAD A WORKING PRODUCT!!!! Nope, now way, no how will they provide a refund. So now I am either stuck with a non-functioning camera or will have to continue down the warranty replacement trail.

 

How on this planet is this ever considered good customer service? I've litleraly never had a working product and I can't get my money back! I cannot begin to explain how pissed I am. We, as consumers, should have some protection from companies like this. Steal your money and give you nothing. 

 

I guess my only option is to contact every consumer protection agency I can find. I could try my local news TV station but they'll probably pass on the story. I am at a complete loss. What else can I do? I just want my money back because after nearly 3 months I've never had a working product. This companies customer service policies are to benefit them, not you. Good Luck.