Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-252264%22%20slang%3D%22en-US%22%3EHero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252264%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20I%20got%20the%20new%20hero%207%20and%20bought%20the%20mic%20adapter%20and%20I%20am%20using%20the%20Rode%20Videomicro.%3C%2FP%3E%3CP%3EUnboxed%20everything%2C%20plugged%20it%20in.%20Got%20one%20video%20with%20sound%20and%20then%20it%20stopped%20working%20completely.%3C%2FP%3E%3CP%3EI%20checked%20every%20youtube%20video%20out%20there%20for%20fixes%2C%20from%20different%20types%20of%20jacks%20to%20one%20touch%20recording%20solves%2C%20pretty%20much%20tried%20everything%20and%20every%20audio%20setting%20possible%2C%20still%20nothing%2C%20no%20audio...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPretty%20disappointing%20when%20you%20buy%20brand%20new%20products%20and%20they%20dont%20work%2C%20does%20anyone%20have%20a%20solution%20for%20this%3F%3C%2FP%3E%3CP%3EIt%20has%20been%20a%20problem%20for%20all%20I%20know%2C%20since%20the%20hero%205.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFirmware%20issue%20or%20not%20%3F%20I%20see%20people%20use%20their%20videomicro%20on%20the%20gopro%20just%20fine%2C%20what%20is%20my%20issue%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-252264%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252426%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252426%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20tell%20us%20you%20are%20not%20using%20quick%20capture%3F%26nbsp%3B%20Are%20you%3F%26nbsp%3B%20The%20Ext%20mic%20must%20be%20used%20with%20Mode%20on%20for%20non-powered%20mics%20no%20battery%20mics%20like%20the%20Rode.%26nbsp%3B%20also%20make%20sure%20your%20mic%20imput%20is%20set%20to%26nbsp%3B%20standard%20or%20standard%20%2B%26nbsp%3B%20higherDB%2C%20your%20choice.%26nbsp%3B%20Hit%26nbsp%3B%20record.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%20You%20are%20on%20FW%201.51%26nbsp%3B%20no%20where%20does%20it%20state%20there%20is%20separate%20firmware%20for%20a%20external%20mic%20but%20to%20update%20as%20soon%20as%20you%20get.%26nbsp%3B%20even%20youcall%20gopro%20they%20state%20to%20update%20your%20H7%20right%20away%2C%26nbsp%3B%20does%20that%20say%20there%20are%20issues%20(to%20me%20it%20says%20for%20hte%20latest%20things).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Eso%20if%20you%20watched%20all%20thevids%20for%20the%20H7%20i%20have%20yet%20to%20sem%20many%20complain%20about%20htis%26nbsp%3B%20but%20for%20the%20older%20yes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252480%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252480%22%20slang%3D%22en-US%22%3E%3CP%3EQuick%20capture%20has%20been%20off%20all%20the%20time.%3C%2FP%3E%3CP%3EMic%20input%20is%20set%20to%20standard%20but%20tried%20every%20other%20option%20also%2C%20no%20success.%3C%2FP%3E%3CP%3EMy%20firmware%20is%20the%20most%20recent%20one%20and%20I%20updated%20the%20camera%20when%20unboxed.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELike%20I%20said%20I%20tried%20every%20setting.%20I%20even%20tried%20the%20trick%20where%20you%20plugin%20the%20adapter%2C%20power%20the%20camera%20on%2C%20then%20plugin%20the%20mic%20and%20hit%20record%20right%20away.%20Still%20nothing%20for%20the%20audio...%20When%20played%20back%20there%20is%20just%20some%20silent%20noise%20or%20no%20audio%20at%20all.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20should%20be%20able%20to%20hit%20record%20and%20record%20audio.%20This%20is%20day%202%20of%20trying%20everything%20but%20I%20just%20get%20more%20frustrated%20about%20it...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252481%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252481%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77830%22%20target%3D%22_blank%22%3E%40jmverbeeck%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20details%20that%20you%20provided.%20On%20its%20own%2C%20does%20the%20camera%20capture%20audio%20for%20recordings%3F%20If%20yes%2C%20please%20check%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHERO5-Black-External-Microphone-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E%26nbsp%3Bwhich%20provides%20information%20on%20external%20microphone%20with%20the%20Pro%203.5mm%20Mic%20Adapter.%20If%20you%20have%20done%20the%20settings%20described%20and%20still%20not%20getting%20audio%20for%20your%20recordings%2C%20there%20is%20a%20need%20to%20isolate%20if%20the%20issue%20is%20with%20the%20adapter%20or%20the%20microphone.%20Our%20Support%20team%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bwill%20be%20able%20to%20walk%20you%20through%26nbsp%3Bthe%20next%20steps%20if%20the%20adapter%20is%20identified%20to%20be%20defective.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-252502%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-252502%22%20slang%3D%22en-US%22%3E%3CP%3Econtact%20gI%20contact%20gopro.%26nbsp%3B%20see%20what%20htey%20come%20up%20with%2C%20a%20new%20adapter%20and%20or%20a%20new%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-253806%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253806%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Marius%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20the%20reply.%20I've%20went%20over%20all%20the%20steps%20multiple%20times%20and%20still%20no%20result.%3C%2FP%3E%3CP%3EBecause%20of%20my%20frustration%20with%20this%20issue%20I%20went%20to%20buy%20the%20new%20Rode%26nbsp%3Bvideomic%20pro%20plus%20(powered%20mic).%3C%2FP%3E%3CP%3EStill%20the%20same%20issue%20with%20NO%20AUDIO%20and%20also%20it%20has%20a%20really%20noticable%20noise%20now...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBuying%20two%20brand%20new%20microphones%20tells%20me%20its%20the%20gopro%20or%20the%20adapter...because%20I%20have%20no%20issues%20with%20these%20mics%20on%20my%20Canon.%3C%2FP%3E%3CP%3EI%20find%20it%20absurt%20that%20I%20buy%20a%20new%20hero%207%20and%20a%20brand%20new%20adapter%20and%20that%20one%20of%20these%20possibly%20is%20defective%2C%20this%20blows%20my%20mind%20for%20a%20company%20as%20big%20as%20gopro%2C%20why%20would%20you%20give%20your%20customers%20defective%20gear....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'll%20talk%20to%20the%20support%20team%20tomorrow%20and%20I%20hope%20they%20can%20make%20up%20my%20time%20that%20I%20lost%20on%20this%20annoying%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254212%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254212%22%20slang%3D%22en-US%22%3EIm%20really%20losing%20my%20patience%20with%20everything%20Gopro%20related!!!!!!%3CBR%20%2F%3EI%20contacted%20the%20support%2C%20told%20me%20to%20update%20manually%2C%20my%20MacBook%20Pro%20doesn't%20have%20an%20SD%20card%20so%20I%20have%20to%20go%20out%20and%20invest%20even%20more%20money%20into%20this%20to%20make%20this%20stupid%20camera%20work!!!!!%20And%20then%20when%20I%20go%20to%20actual%20update%20page%20it%20won't%20even%20let%20me%20access%20it%2C%20it%20keeps%20bringing%20me%20to%20this%20PICK%20YOUR%20PICTURE%20robot%20check%20thing%2C%20I%20keep%20doing%20it%20and%20verifying%20but%20doesn't%20actually%20load%20another%20page.%20IM%20SO%20DONE%20with%20this%20product!%20The%20hero%205%20session%20gave%20me%20headaches%20already%20and%20now%20this....%20I%20want%20my%20money%20back!!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254221%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254221%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5073i044EDD0D448405B0%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22Screen%20Shot%202018-10-24%20at%207.28.22%20PM.png%22%20title%3D%22Screen%20Shot%202018-10-24%20at%207.28.22%20PM.png%22%20%2F%3E%3C%2FP%3E%3CP%3EI%20am%20up%20to%20date%2C%20why%20should%20I%20do%20it%20manually%20anyways%2C%20what%20is%20this%20system%20of%20people%20buying%20new%20cameras%20and%20still%20have%20to%20go%20through%20all%20of%20this%20to%20even%20get%20it%20to%20work%2C%20this%20is%20beyond%20me%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254360%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254360%22%20slang%3D%22en-US%22%3E%3CP%3EA%20manual%20update%20may%20not%20have%26nbsp%3B%20interrupted%26nbsp%3B%20inf%2C%20that%20be%20the%26nbsp%3B%20one%20good%20reason%20why.%26nbsp%3B%20a%20reflash%20may%20also%26nbsp%3B%20place%20in%20something%20that%26nbsp%3B%20did%20not%20get%20placed%20on.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Bbut%20like%20said%20it%20should%20work%20out%20of%20the%20box%26nbsp%3B%20Zero%20issues.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20been%20there%20and%26nbsp%3B%20done%20that%20day%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-266190%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-266190%22%20slang%3D%22en-US%22%3EUse%20trs%20jac%20between%20adoptor%20and%20your%20mic%20problem%20solve%20i%20am%20also%20faced%20this%20problem%20%E2%9C%8C%EF%B8%8F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-284818%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-284818%22%20slang%3D%22en-US%22%3EYou%20might%20need%20to%20buy%20a%20female%20trrs%20to%20male%20trs%20adapter.%20I've%20just%20purchased%20one%20from%20amazon.%20I'll%20post%20an%20update%20if%20I'm%20successful.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-290285%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-290285%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20getting%20a%20new%20mic%20adapter.%20I%20had%20a%20friend%20that%20went%20through%203%20of%20them%20until%20he%20found%20a%20working%20one.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291170%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291170%22%20slang%3D%22en-US%22%3Eany%20luck%20with%20this%3F%20i%20have%20just%20brought%20a%20new%20mic%20and%20adapter%20and%20no%20audio%20on%20the%20videos%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-291671%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-291671%22%20slang%3D%22en-US%22%3EUse%20trs%20to%20trrs%20adaptor%20between%20adoptor%20and%20the%20mic%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313117%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313117%22%20slang%3D%22en-US%22%3EI%20have%20my%20go%20pro%207%2C%20i%20tried%20so%20many%20kind%20of%20mic%20adapter%2C%20but%20when%20i%20go%20to%20audio%20output%20it%20say%20N%2FA.%20May%20go%20pro%207%20is%20brand%20new.%20I%20just%20bought%20it%20last%20week.%20I%20also%20try%20go%20pro%20mic%20adapter%20and%20still%20no%20sounds%20it%20always%20use%20the%20microphone%20on%20go%20pro%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313282%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313282%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93323%22%20target%3D%22_blank%22%3E%40kuyzmack%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3EI%20have%20my%20go%20pro%207%2C%20i%20tried%20so%20many%20kind%20of%20mic%20adapter%2C%20but%20when%20i%20go%20to%20audio%20output%20it%20say%20N%2FA.%20May%20go%20pro%207%20is%20brand%20new.%20I%20just%20bought%20it%20last%20week.%20I%20also%20try%20go%20pro%20mic%20adapter%20and%20still%20no%20sounds%20it%20always%20use%20the%20microphone%20on%20go%20pro%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3Eyou%20used%20so%20many%20mic%26nbsp%3B%20adapters%3F%20only%20one%20mic%20adapter%20works%20the%20gopro%20one%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335053%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335053%22%20slang%3D%22en-US%22%3E%3CP%3EAll%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20days%20and%20many%20hours%20of%20frustration%20trying%20every%20possible%20power-on%20combination%20to%20make%20the%20external%20mic%20adapter%20work%20with%20my%20brand%20new%20GoPro%207%20Black%20(same%20issues%20with%20the%206)%20and%20Rode%20VideoMicro%2C%20I%20realized%20that%20this%20may%20not%20be%20a%20software%2Fhardware%20issue%2C%20but%20a%20connector%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFollowing%20a%20tip%20from%20one%20of%20the%20thousands%20of%20forums%20I%20came%20across%2C%20I%20moved%20the%20adapter%20out%20of%20the%20fully%20plugged%20position%2C%20around%203mm%20outside%20of%20the%20plug%20(see%20picture).%20It%20works%20every%20time%2C%20audio%20is%20there%20and%20clean.%20Most%20probably%20it%20will%20be%20only%20mono%2C%20have%20not%20checked%20yet%2C%20but%20it%20is%20something.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20someone%20also%20make%20the%20same%20test%20to%20have%20some%20kind%20of%20verification%3F%3C%2FP%3E%3CP%3EI%20am%20planning%20to%20fix%20the%20plug%20in%20that%20position%20and%20keep%20using%20it%20for%20a%20few%20days%2C%20have%20not%20made%20any%20serious%20use%20after%20I%20found%20this%20out.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVassilis%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335154%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335154%22%20slang%3D%22en-US%22%3ETry%20a%20new%20audio%20adapter.%20I%20went%20through%204%20of%20them%20until%20it%20worked.%20A%20friend%20of%20mine%20went%20through%203%20of%20them.%20Just%20buy%20and%20exchange%20them%20until%20you%20get%20a%20working%20one.%3CBR%20%2F%3EThat's%20the%20only%20recommendation%20I%20have.%20I%20fought%20this%20issue%20for%20over%201%20year.%20They%20even%20sent%20me%20a%20new%20Hero%207%20Black.%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20will%20have%20to%20keep%20forcing%20GoPro%20customer%20service%20to%20keep%20exchanging%20them%20for%20you%2C%20or%20if%20you%20have%20a%20local%20retailer%20do%20it%20there.%3CBR%20%2F%3E%3CBR%20%2F%3EGoPro%20customer%20support%20is%20absolutely%20garbage.%20They%20are%20ignorant%20and%20don't%20know%20what%20they%20are%20talking%20about.%20I%20had%20a%20tech%20support%20representative%20tell%20me%20the%20camera%20was%20not%20designed%20to%20capture%20clean%20audio.%3CBR%20%2F%3E%3CBR%20%2F%3EGood%20luck!%20%F0%9F%87%AC%F0%9F%87%B7%F0%9F%87%AC%F0%9F%87%B7%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335197%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335197%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%20wit%20hteh%20plug%20not%20fully%20seated%20that%20fuxes%20your%20issue%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335293%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335293%22%20slang%3D%22en-US%22%3EThe%20plug%20was%20always%20fully%20seated%2C%20I%20never%20tried%20it%20any%20other%20way.%20There%20is%20no%20reason%20for%20it%20not%20to%20be.%20Plugs%20were%20designed%20to%20be%20fully%20seated%20not%20halfway%20out.%3CBR%20%2F%3E%3CBR%20%2F%3EIt's%20GoPro%20faulty%20quality%20control.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346052%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346052%22%20slang%3D%22en-US%22%3E%3CP%3ESadly%2C%20not%20really%20a%20solution.%20Mine%20won't%20even%20work%20partially%20pulled%20out%20of%20the%20jack.%20I%20had%20the%20same%20issue.%20Adapter%20worked%20and%20stopped%20working%20mid%20use.%20If%20I%20wiggle%20the%20microphone%20connector%20around%20in%20the%20jack%2C%20I%20can%20force%20static%2C%20but%20otherwise%2C%20no%20audio%20through%20the%20external%20mic%20adapter.%20The%20mic%20itself%20(videomicro)%20works%20fine.%20Tons%20of%20examples%20out%20there%20about%20how%20bad%20these%20overpriced%20adapters%20are.%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100195%22%20target%3D%22_blank%22%3E%40bboulo%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EAll%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20days%20and%20many%20hours%20of%20frustration%20trying%20every%20possible%20power-on%20combination%20to%20make%20the%20external%20mic%20adapter%20work%20with%20my%20brand%20new%20GoPro%207%20Black%20(same%20issues%20with%20the%206)%20and%20Rode%20VideoMicro%2C%20I%20realized%20that%20this%20may%20not%20be%20a%20software%2Fhardware%20issue%2C%20but%20a%20connector%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFollowing%20a%20tip%20from%20one%20of%20the%20thousands%20of%20forums%20I%20came%20across%2C%20I%20moved%20the%20adapter%20out%20of%20the%20fully%20plugged%20position%2C%20around%203mm%20outside%20of%20the%20plug%20(see%20picture).%20It%20works%20every%20time%2C%20audio%20is%20there%20and%20clean.%20Most%20probably%20it%20will%20be%20only%20mono%2C%20have%20not%20checked%20yet%2C%20but%20it%20is%20something.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20someone%20also%20make%20the%20same%20test%20to%20have%20some%20kind%20of%20verification%3F%3C%2FP%3E%3CP%3EI%20am%20planning%20to%20fix%20the%20plug%20in%20that%20position%20and%20keep%20using%20it%20for%20a%20few%20days%2C%20have%20not%20made%20any%20serious%20use%20after%20I%20found%20this%20out.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EVassilis%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346515%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346515%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20wanted%20to%20provide%20an%20update%20for%20anyone%20else%20who%20discovers%20this%20thread.%20I%20just%20had%20the%20most%20painless%20experience%20with%20GoPro%20support%20via%20chat%20in%20which%20they%20are%20sending%20me%20out%20a%20replacement%20adapter.%20They%20asked%20for%20proof%20of%20purchase%20and%20a%20GoPro%20serial%20number%20and%20that's%20it.%20They're%20shipping%20me%20out%20a%20new%20one%20under%20warranty%20no%20questions%20asked%20and%20no%20troubleshooting%20hoops%20to%20jump%20through%20-%20almost%20as%20if%20they%20recognize%20they%20had%20a%20bad%20run%20of%20these%20adapters%20or%20something.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346529%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346529%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F103514%22%20target%3D%22_blank%22%3E%40danf6828%3C%2FA%3E%2C%20glad%20to%20hear%20that%20our%20Support%20team%20was%20able%20to%20assist%20you.%20Let%20us%20know%20how%20it%20goes%20with%20the%20replacement%20Mic%20Adapter.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346656%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346656%22%20slang%3D%22en-US%22%3E%3CP%3Eawesome%26nbsp%3B%20keep%20us%20posted%20how%20it%20goes.%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352709%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352709%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20danf%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThat's%20good%20ro%20hear%2C%20I%20purchased%20a%20GoPro%207%20Black%20(first%20Gopro%20ever)%20only%20a%20few%20weeks%20ago%2C%20and%20have%20had%20nothing%20but%20problems%20with%20the%20app%20and%20the%20Rode%20Videomicro%2Fadaptor%20that%20I%20also%20purchased.......%3CBR%20%2F%3E%3CBR%20%2F%3ELike%20you%2C%20spent%20hours%20trying%20all%20the%20so%20called%20'fixes'%20out%20there%2C%20and%20nothing%20works.%20I'll%20be%20hitting%20the%20'CHAT'%20button%20tomorrow%20morning%20first%20thing!%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20this%20close%20%5Bholding%20my%20thumb%20and%20forefinger%20about%2010mm%20apart%5D%20from%20giving%20up%20and%20getting%20the%20DJI%20thingy.....very%20frustated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-360759%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-360759%22%20slang%3D%22en-US%22%3E%3CP%3EUnlike%20the%20user%20who%20had%20a%20painless%20telephone%20discussion%20with%20GoPro's%20support%2C%20my%20call%20was%20exactly%20the%20opposite.%20I%20spent%20over%201%20hour%20on%20the%20phone%20with%20them%20as%20they%20made%20me%20manually%20update%20my%20GoPro%2C%20quizzed%20me%20about%20the%20external%20mics%20that%20I%20was%20trying%20to%20use%2C%20etc.%20They%20even%20tried%20to%20make%20me%20take%20my%20concerns%20to%20Rode%20when%20nothing%20we%20tried%20work.%20I%20refused%20%26amp%3B%20I%20had%20to%20insist%20that%20they%20agree%20to%20send%20a%20replacement%20adapter%20to%20me.%20Of%20course%2C%20they%20are%20out%20of%20stock%20%26amp%3B%20they%20couldn't%20tell%20me%20when%20they%20would%20get%20adapters%20back%20in%20stock%20so%20I'm%20not%20holding%20my%20breath.%20The%20only%20thing%20that%20appears%20to%20work%20is%20to%20partially%20plug%20my%20Rode%20mic%20into%20the%20adapter.%20Next%20I%20need%20to%20try%20it%20with%20real%20world%20filming%20to%20see%20if%20it%20is%20a%20real%20soluiton.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20has%20really%20dropped%20the%20ball%20on%20this%20accessory.%20Its%20disgraceful%20that%20we%20are%20forced%20to%20buy%20the%20adapter%20to%20get%20high%20quality%20audio%20out%20of%20our%20cameras%20%26amp%3B%20they%20are%20providing%20such%20inferior%20quality%20control.%20This%20will%20be%20my%20last%20GoPro%20purchase.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371770%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371770%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20trick%20of%20pulling%20the%20microphone%203mm%20out%20of%20the%20adapter%20works%20for%20me%20-%20THANKS!%3C%2FP%3E%3CP%3EHowever%2C%20obviously%20massively%20dissapointing%20that%20it%20should%20be%20necessary%20and%20especially%20since%20it%20not%20a%20%242%20piece%20of%20adapter%2C%20so%26nbsp%3B%40GoPro%2C%20if%20you%20charge%20premium%2C%20please%20deliver%20premium!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374820%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20External%20mic%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374820%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20everyone%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%202%20GoPros%20(5%20Black%20and%207%20Black)%20to%20run%20my%20Vlog%2C%20also%20I%20bought%20this%26nbsp%3B%3CSPAN%20class%3D%22a-size-large%22%3EMovo%20VXR10%20that%20was%20super%20recommended%20by%20the%20community.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2FB0723D3FVL%2Fref%3Dppx_yo_dt_b_asin_title_o05_s00%3Fie%3DUTF8%26amp%3Bpsc%3D1%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2FB0723D3FVL%2Fref%3Dppx_yo_dt_b_asin_title_o05_s00%3Fie%3DUTF8%26amp%3Bpsc%3D1%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20Mic%20comes%20with%26nbsp%3B%3CSPAN%3E3.5mm%20TRS%20Output%20Cable%20(For%20DSLR%20Cameras%2C%20Camcorders%2C%20Recorders)%2C%203.5mm%20TRRS%20Output%20Cable%20(For%20Smartphones%2C%20Tablets%2C%20and%20Mac).%26nbsp%3B%3C%2FSPAN%3ENo%20matter%20what%20both%20cameras%20gives%20me%20a%20LOOOOOOOOT%20of%20crackling%20sound%20recording%20inside%20or%20outside.%20Quiet%20or%20Loud%20places.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFirst%20I%20tought%20was%20the%20cable%20adapter%20so%20I%20quickly%20bought%20a%20second%20one%2C%20so%20now%20I%20have%202%20Mic%20Adapter%20(official%20goPro%20products)%20and%20both%20of%20them%20are%20giving%20me%20the%20same%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20every%20possible%20setup%20on%20the%20camera%20(Standard%20Audio%2C%20Standard%20%2B%20etc).%20I'm%20browsing%20solutions%20on%20the%20last%2024h%20and%20I%20found%20a%20couple%20informations%20in%20here%20but%20not%20sure%20what%20to%20do%20yet.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'd%20appreciate%20tips%20and%20hints%20to%20solve%20my%20isssue.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPS%3A%20C'mon%20GOPRO%2C%20anything%20you%20guys%20can%20do%20fix%20that%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Adventurer
Posts: 8,752

Re: Hero 7 External mic issue

A manual update may not have  interrupted  inf, that be the  one good reason why.  a reflash may also  place in something that  did not get placed on.

 

 but like said it should work out of the box  Zero issues.

 

I been there and  done that day one.

Tourist
Posts: 2

Re: Hero 7 External mic issue

Use trs jac between adoptor and your mic problem solve i am also faced this problem ✌️
Sightseer
Posts: 1

Re: Hero 7 External mic issue

You might need to buy a female trrs to male trs adapter. I've just purchased one from amazon. I'll post an update if I'm successful.
Hiker
Posts: 16

Re: Hero 7 External mic issue

Try getting a new mic adapter. I had a friend that went through 3 of them until he found a working one.

Sightseer
Posts: 1

Re: Hero 7 External mic issue

any luck with this? i have just brought a new mic and adapter and no audio on the videos
Tourist
Posts: 2

Re: Hero 7 External mic issue

Use trs to trrs adaptor between adoptor and the mic
Sightseer
Posts: 3

Re: Hero 7 External mic issue

I have my go pro 7, i tried so many kind of mic adapter, but when i go to audio output it say N/A. May go pro 7 is brand new. I just bought it last week. I also try go pro mic adapter and still no sounds it always use the microphone on go pro
Adventurer
Posts: 8,752

Re: Hero 7 External mic issue


@kuyzmack wrote:
I have my go pro 7, i tried so many kind of mic adapter, but when i go to audio output it say N/A. May go pro 7 is brand new. I just bought it last week. I also try go pro mic adapter and still no sounds it always use the microphone on go pro

you used so many mic  adapters? only one mic adapter works the gopro one