Hero 7 External mic issue

[bboulo]

All,

After days and many hours of frustration trying every possible power-on combination to make the external mic adapter work with my brand new GoPro 7 Black (same issues with the 6) and Rode VideoMicro, I realized that this may not be a software/hardware issue, but a connector issue.

Following a tip from one of the thousands of forums I came across, I moved the adapter out of the fully plugged position, around 3mm outside of the plug (see picture). It works every time, audio is there and clean. Most probably it will be only mono, have not checked yet, but it is something.

Could someone also make the same test to have some kind of verification?

I am planning to fix the plug in that position and keep using it for a few days, have not made any serious use after I found this out.

Vassilis

[rockymesa34562]

Try a new audio adapter. I went through 4 of them until it worked. A friend of mine went through 3 of them. Just buy and exchange them until you get a working one.
That's the only recommendation I have. I fought this issue for over 1 year. They even sent me a new Hero 7 Black.

You will have to keep forcing GoPro customer service to keep exchanging them for you, or if you have a local retailer do it there.

GoPro customer support is absolutely garbage. They are ignorant and don't know what they are talking about. I had a tech support representative tell me the camera was not designed to capture clean audio.

Good luck! 🇬🇷🇬🇷

[fishycomics]

  wit hteh plug not fully seated that fuxes your issue? 

[rockymesa34562]

The plug was always fully seated, I never tried it any other way. There is no reason for it not to be. Plugs were designed to be fully seated not halfway out.

It's GoPro faulty quality control.

[danf6828]

Sadly, not really a solution. Mine won't even work partially pulled out of the jack. I had the same issue. Adapter worked and stopped working mid use. If I wiggle the microphone connector around in the jack, I can force static, but otherwise, no audio through the external mic adapter. The mic itself (videomicro) works fine. Tons of examples out there about how bad these overpriced adapters are.

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@bboulo wrote:

All,

After days and many hours of frustration trying every possible power-on combination to make the external mic adapter work with my brand new GoPro 7 Black (same issues with the 6) and Rode VideoMicro, I realized that this may not be a software/hardware issue, but a connector issue.

Following a tip from one of the thousands of forums I came across, I moved the adapter out of the fully plugged position, around 3mm outside of the plug (see picture). It works every time, audio is there and clean. Most probably it will be only mono, have not checked yet, but it is something.

Could someone also make the same test to have some kind of verification?

I am planning to fix the plug in that position and keep using it for a few days, have not made any serious use after I found this out.

Vassilis

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[danf6828]

Just wanted to provide an update for anyone else who discovers this thread. I just had the most painless experience with GoPro support via chat in which they are sending me out a replacement adapter. They asked for proof of purchase and a GoPro serial number and that's it. They're shipping me out a new one under warranty no questions asked and no troubleshooting hoops to jump through - almost as if they recognize they had a bad run of these adapters or something.

[aenriquez]

@danf6828, glad to hear that our Support team was able to assist you. Let us know how it goes with the replacement Mic Adapter.

[fishycomics]

awesome  keep us posted how it goes.