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Tourist
Posts: 5

Hero 7 External mic issue

Hi,

 

So I got the new hero 7 and bought the mic adapter and I am using the Rode Videomicro.

Unboxed everything, plugged it in. Got one video with sound and then it stopped working completely.

I checked every youtube video out there for fixes, from different types of jacks to one touch recording solves, pretty much tried everything and every audio setting possible, still nothing, no audio...

 

Pretty disappointing when you buy brand new products and they dont work, does anyone have a solution for this?

It has been a problem for all I know, since the hero 5.

 

Firmware issue or not ? I see people use their videomicro on the gopro just fine, what is my issue?

 

Thanks in advance.

Adventurer
Posts: 8,758

Re: Hero 7 External mic issue

Please tell us you are not using quick capture?  Are you?  The Ext mic must be used with Mode on for non-powered mics no battery mics like the Rode.  also make sure your mic imput is set to  standard or standard +  higherDB, your choice.  Hit  record.

 

  You are on FW 1.51  no where does it state there is separate firmware for a external mic but to update as soon as you get.  even youcall gopro they state to update your H7 right away,  does that say there are issues (to me it says for hte latest things).

 

so if you watched all thevids for the H7 i have yet to sem many complain about htis  but for the older yes.

Tourist
Posts: 5

Re: Hero 7 External mic issue

Quick capture has been off all the time.

Mic input is set to standard but tried every other option also, no success.

My firmware is the most recent one and I updated the camera when unboxed.

 

Like I said I tried every setting. I even tried the trick where you plugin the adapter, power the camera on, then plugin the mic and hit record right away. Still nothing for the audio... When played back there is just some silent noise or no audio at all.

 

I should be able to hit record and record audio. This is day 2 of trying everything but I just get more frustrated about it...

 

 

 

 

GoPro
Posts: 7,382

Re: Hero 7 External mic issue

Hello @jmverbeeck

 

Thank you for the details that you provided. On its own, does the camera capture audio for recordings? If yes, please check this article which provides information on external microphone with the Pro 3.5mm Mic Adapter. If you have done the settings described and still not getting audio for your recordings, there is a need to isolate if the issue is with the adapter or the microphone. Our Support team here will be able to walk you through the next steps if the adapter is identified to be defective. 

 

Best regards, 
Marius

Adventurer
Posts: 8,758

Re: Hero 7 External mic issue

contact gI contact gopro.  see what htey come up with, a new adapter and or a new camera.

Tourist
Posts: 5

Re: Hero 7 External mic issue

Hi Marius,

 

Thanks for the reply. I've went over all the steps multiple times and still no result.

Because of my frustration with this issue I went to buy the new Rode videomic pro plus (powered mic).

Still the same issue with NO AUDIO and also it has a really noticable noise now...

 

Buying two brand new microphones tells me its the gopro or the adapter...because I have no issues with these mics on my Canon.

I find it absurt that I buy a new hero 7 and a brand new adapter and that one of these possibly is defective, this blows my mind for a company as big as gopro, why would you give your customers defective gear....

 

I'll talk to the support team tomorrow and I hope they can make up my time that I lost on this annoying issue.

 

 

Tourist
Posts: 5

Re: Hero 7 External mic issue

Im really losing my patience with everything Gopro related!!!!!!
I contacted the support, told me to update manually, my MacBook Pro doesn't have an SD card so I have to go out and invest even more money into this to make this stupid camera work!!!!! And then when I go to actual update page it won't even let me access it, it keeps bringing me to this PICK YOUR PICTURE robot check thing, I keep doing it and verifying but doesn't actually load another page. IM SO DONE with this product! The hero 5 session gave me headaches already and now this.... I want my money back!!!
Tourist
Posts: 5

Re: Hero 7 External mic issue

Screen Shot 2018-10-24 at 7.28.22 PM.png

I am up to date, why should I do it manually anyways, what is this system of people buying new cameras and still have to go through all of this to even get it to work, this is beyond me !